Project (Technical) Delivery Manager

About the role

We are seeking a Project (Technical) Delivery Manager – Hospitality SaaS Solutions to join our Sydney-based team and support our existing and growing customer base across Australia and New Zealand (ANZ). This is a hybrid role combining SaaS implementation project management and technical customer engagement. You will manage and coordinate multiple customer implementations across the Agilysys hospitality technology portfolio, working with customers and internal teams from project initiation through implementation, integration, testing, training and go-live. While strong project management skills are important, this is not a purely administrative Project Manager role. The successful candidate will need a good level of technical aptitude and be comfortable participating in technical discussions with customer IT teams, understanding system integrations and data flows, and developing a working understanding of technical issues that arise during implementation and ongoing operations. You do not need to be a software developer or infrastructure engineer. However, you should be able to understand the technology being implemented, ask the right technical questions, communicate effectively with customer IT teams and translate technical issues into clear actions for the appropriate Agilysys teams.

Key responsibilities

• Manage and coordinate multiple concurrent Agilysys SaaS implementation projects across ANZ
• Manage project activities from initiation and planning through configuration, integration, testing, training, go-live and project transition
• Develop and maintain project plans, milestones, dependencies, risks, issues and action items
• Coordinate resources across implementation, product, technical and customer teams
• Conduct regular project status meetings and provide clear reporting on progress, risks, decisions and upcoming milestones
• Ensure customer and internal responsibilities, dependencies and deliverables are clearly understood and tracked
• Coordinate customer SIT, UAT, training and operational readiness activities
• Proactively identify project risks or technical dependencies that could impact timelines or customer readiness
• Coordinate go-live planning and ensure appropriate resources are aligned for key deployment activities
• Support a smooth transition from implementation into ongoing customer operations

About you

• Approximately 5+ years of experience across technology project management, software implementation, technical account management or related roles
• Experience managing software, SaaS, technology or systems implementation projects
• Experience working directly with enterprise customers and their business and IT stakeholders
• Experience participating in technical implementation or integration discussions
• Ability to coordinate multiple projects or customer engagements concurrently
• Strong project planning, coordination and organisational skills
• Good technical aptitude and an interest in understanding how systems and integrations work
• Ability to understand and participate in technical discussions with customers and internal teams
• Excellent customer and stakeholder management capabilities
• Strong written and verbal communication skills