Sales Operations - Estimator

Be Part of Our Next ChapterFor over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.About the role

This role sits at the critical point between customer requirements, technical feasibility and commercial delivery. You'll take ownership of the estimating and quotation process, translating customer needs into accurate, clearly scoped and commercially sound proposals that can move confidently into production and delivery. Working across Sales, Engineering, Operations and Deployment, you'll help ensure we get the scope, price and solution right from the outset.

Key responsibilities

Quotation & Commercial Management

• Turn customer enquiries and qualified opportunities into accurate, timely and commercially sound quotations.
• Take ownership of quotations from initial request through to order readiness, ensuring customer requirements, pricing and scope are clearly understood and documented.
• Prepare estimates that balance technical requirements, customer expectations and commercial outcomes.
• Apply sound commercial judgement to protect margin while supporting competitive and compelling customer proposals.
• Scope Definition & Risk Management
• Develop clear and comprehensive scopes of work, including assumptions, exclusions, contingencies and any non-standard requirements.
• Identify technical, commercial and delivery risks early and work with relevant stakeholders to resolve them before quotation.
• Ensure each quote provides a clear foundation for production, installation and delivery, minimising downstream ambiguity, rework and variations.
• Challenge incomplete or unclear requirements and proactively obtain the information needed to produce a reliable estimate.
• Technical & Pre-Sales Collaboration
• Partner with Engineering, Hardware Design and other technical teams to scope, cost and validate new or complex customer requirements.
• Act as a key point of contact for pre-sales enquiries requiring technical or commercial clarification.
• Interpret tender documentation, architectural drawings and construction information to develop accurate estimates and scopes.
• Help customers and internal stakeholders make timely decisions by resolving technical and commercial questions early in the sales process.
• Order Readiness & Handover
• Ensure accepted quotations are accurate, complete and ready for efficient conversion into sales orders.
• Work closely with Sales Operations, Order Management and Deployment to ensure a seamless handover from quotation through to delivery.
• Maintain high-quality quoting and order data to support downstream planning, production and installation.
• Identify opportunities to simplify and automate estimating and quoting processes, partnering with Sales Operations and Account Management to improve efficiency and the customer experience.

What you'll bring

• 3–5 years' experience in estimating, pre-sales, quoting or a related commercial role, ideally within a project-based, construction, manufacturing or technical environment.
• Strong commercial judgement, with demonstrated ability to produce accurate estimates and understand the impact of scope, cost and margin.
• Experience interpreting tender documentation, architectural plans, specifications and/or construction drawings.
• Confidence working with technical and non-technical stakeholders to clarify requirements and solve problems.
• Experience using estimating, quoting, CRM or ERP systems.
• Strong Microsoft Excel skills and confidence working with detailed commercial data.
• Excellent attention to detail, organisation and communication skills.
• Ability to manage competing priorities and work effectively across multiple functions.

About CoatesWe are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.Join a Crew that CaresBe part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.Be inspired To Be MoreWe skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).Fraud Alert: Employment Scam Advisory It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com. We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants. Please be advised of the following:- Coates does not operate or communicate through any domain resembling "@coatesgroupcareer.com"- We do not contact employment candidates via email to solicit personal or financial information- All applications for employment must be submitted through our official website [external link] or directly through our LinkedIn profile: Coates Group- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at][dot]co If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.