Senior AI & CX Solutions Engineer
location_onThe Rocks, Sydneyschedule9 hours ago
trending_upExperience level:Senior
Job description
NiCE in Sydney is seeking a Lead Professional Services Engineer (AI) to deliver specialized expertise for enterprise contact centres, including CXone, AI solutions, and CRM integrations. You will lead complex implementations from pilot to deployment and mentor junior staff.
This role blends technical delivery with business consulting: design architectures, manage risks, coordinate with project teams, and ensure customer success through testing, go-live, and hypercare.
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Skills mentioned
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