Service Desk Technician

Role description

We're seeking multiple Service Desk Technicians to join a large-scale ICT environment supporting mission-critical operations. You'll be part of a high-performing service desk team that takes pride in delivering exceptional customer service and technical expertise to a diverse user base.

What you'll do

• Troubleshoot and investigate IT-related issues over the phone and through remote support channels.
• Log and manage incidents and service requests accurately.
• Escalate more complex issues to relevant technical teams.
• Collaborate with internal teams, vendors and service providers to resolve issues.
• Share lessons learned, knowledge and process improvements with the wider team.
• Deliver a proactive, dependable and customer-focused service experience.

What you'll bring

• Previous experience in an IT Service Desk, Helpdesk or technical support environment.
• Strong troubleshooting and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to quickly learn new systems and follow processes accurately.
• A proactive and customer-focused approach.
• Australian Citizenship and minimum NV1 Security Clearance (essential).
• Willingness to work shift patterns within a 24/7 roster environment (desirable).