Village Support Officer

Make a difference. Build connections. Lead with heart.

At Vermont Estate, our welcoming retirement village in leafy South Plympton, residents enjoy an active, connected lifestyle supported by a caring and dedicated team. We are currently seeking an enthusiastic Village Support Officer to join us on a permanent part-time basis.

This is a rewarding opportunity for someone who enjoys working with people, takes pride in exceptional customer service, and wants to make a meaningful difference in the lives of independent seniors every day.

As a valued member of our village team, you'll support residents' wellbeing, help foster a vibrant community atmosphere, and contribute across a variety of day-to-day village operations.

About the Role

Reporting to the Village Manager, your responsibilities will include:

Building positive and respectful relationships with residents, helping to create a strong sense of community and wellbeing

Conducting resident welfare checks and responding to enquiries

Assisting with meal and dinner service to ensure an enjoyable dining experience

Completing kitchen and dining area clean-up duties following meal service

Maintaining the cleanliness and presentation of communal areas and village facilities

Responding to emergency call-outs and coordinating emergency services where required

Providing First Aid assistance when needed

Maintaining accurate records, incident reports, and shift handover documentation

Assisting with resident activities, events, and community programs

Providing general support across the village and undertaking additional tasks as directed

Roster & Availability

This role primarily consists of morning shifts, together with one afternoon shift transitioning into an overnight sleepover shift each fortnight. Regular weekend availability is required.

There will also be opportunities to pick up additional shifts and provide leave coverage across day, afternoon, and overnight rosters.

Week One

Monday: 8:30am – 1:30pm

Thursday: 8:30am – 1:30pm

Saturday: 8:30am – 1:30pm

Sunday: 8:30am – 2:30pm

Week Two

Monday: 8:30am – 1:30pm

Tuesday: 8:30am – 1:30pm

Thursday: 8:30am – 1:30pm

Friday: 4:30pm – 10:30pm, followed by an overnight sleepover shift concluding at 8:30am Saturday

Sunday: 8:30am – 2:30pm

Please note: Availability to work the sleepover shift is an essential requirement of this position.

About You

We're looking for someone who is warm, dependable, and calm under pressure, with a genuine commitment to resident wellbeing.

You will bring:

Good verbal and written communication skills

Strong customer service experience

Outstanding interpersonal skills and the ability to build trust and rapport with residents, families, and colleagues

A current First Aid and CPR Certificate, or willingness to obtain one

Strong organisational and time-management skills

The ability to remain calm and respond appropriately in emergency situations

Initiative, reliability, and a proactive approach to work

Basic computer skills and confidence completing administrative tasks

Why Join Keyton?

At Keyton, we're proud to be Australia's leading owner and operator of retirement living communities. With more than 65 villages, 15,000+ residents, and 800+ employees, we're committed to creating places where communities thrive.

Everything we do is guided by our purpose and values:

We Lead with Heart

We create safe, connected, and vibrant communities where residents can enjoy independence, wellbeing, and a strong sense of belonging.

Benefits of Joining Our Team

Competitive hourly rate

Supportive, friendly, and collaborative team environment

Ongoing training and development opportunities

Career growth pathways across a national organisation

Additional wellbeing leave each year

Employee referral program

Health, wellbeing and rewards program

Exclusive access to the Sonder wellbeing platform

Discounted health insurance

Annual vaccinations and skin checks

The opportunity to make a genuine difference in residents' lives every day

Ready to Lead with Heart?

If you're passionate about customer service, enjoy variety in your work, and want to be part of a caring community environment, we'd love to hear from you.

Apply today by submitting your resume and cover letter. In your application, please tell us why you're interested in the Village Support Officer role and how your skills, experience, and qualities align with the position.

Please note: The successful applicant must complete a Police Check & will be required to receive an annual flu vaccination between the months of May–November, with supporting documentation prior to joining. For selected role, pre-employment medical assessments will also be required prior to any employment offers being made.