Customer Success Executive

WHO WE ARE:

Ding is the global leader in cross-border value transfer. Since 2006, we’ve moved more than $6BN across borders — putting money directly into the hands of diaspora communities so they can support the families they left behind. Today, we operate in 160+ countries, partner with 600+ mobile operators, and serve some of the world’s most underserved markets with technology that is fast, reliable and genuinely life changing.

We’re headquartered in Dublin and built by a team of 200+ people spread across the globe — engineers, operators and product thinkers who believe that moving value across borders should be as simple as sending a message.

We move fast, build with purpose, and hold ourselves to four values:

• We’re Here to Make a Difference

• We are Thinkers, Linkers & Doers

• We Win Together

• We Imagine Boldly & Build Fast

THE ROLE:

Job Title : Customer Success Executive

Location: Dhaka, Bangladesh

Type of Contract: Full Time Employee

Salary Range: Negotiable

WHAT YOU'LL DO

• Providing exceptional service to customers through live chat, WhatsApp and email.
• Working with team members and stakeholders across different time zones to troubleshoot customer issues and being accountable for the successful resolution of these issues.
• Working as part of a team and off your own initiative to achieve quality and productivity targets.
• Stay updated on product knowledge and on top of any changes in company and team policies.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Identify and communicate customer experience issues to help deliver product enhancements which solve real customer problems.
• Go above and beyond for our customers.
• Working hours: rotating shifts, Monday to Sunday.

WHAT WE'RE LOOKING FOR:

• Team player with a “can do” attitude and desire to continually improve.
• Prior experience (1.5 + years) of working within a high-volume Customer Service environment and helping to drive impactful change.
• Superb time management and problem-solving skills with demonstrated ability to manage multiple tasks at the same time.
• Excellent communication skills.
• Organisational skills.
• Innovative and creative thinking.
• Experience delivering against customer satisfaction targets in a fast-paced environment.
• Fluent written and spoken English.
• Previous customer care experience in live chat and WhatsApp is required.
• We are a 24/7/365 team, and this role will operate on a rotating shift schedule.

NICE TO HAVE:

• Additional language/s.
• Experience working with Zendesk and chatbot is a plus.

YOU WILL LOVE WORKING AT DING IF:

• You want your work to mean something. We move real money for real people — families sending support across borders, communities staying connected. You care about that.

• You thrive with ownership, not instruction. At Ding, you’ll shape the work, not just deliver it. We move fast and trust people to figure things out.

• You’re energised by complexity. We operate across 160+ countries, 600+ operator relationships and some of the most challenging last-mile infrastructure on the planet. That excites you.

• You want to work with people who are sharp, direct and genuinely collaborative. No politics, no silos — just a team that gets things done and backs each other.

• You’re comfortable with ambiguity and know how to make progress anyway. We’re still building the playbook in many areas, and you’re the kind of person who writes it rather than waits for it.

LIFE AT DING:

We’re building something that genuinely matters — and we want the environment to reflect that. You’ll get real ownership from day one, work with a diverse global team across 25+ nationalities, and be part of a culture that is high-performance without being high-ego.

Beyond the work itself, we’ve designed our benefits around flexibility, longevity and genuine quality of life:

✦ YOLO Days & Dingversary Leave

✦ Opportunity to WFH in case of emergencies

✦ Insurance

✦ Wellness programme & regular events

✦ Learning & development support

✦ A mission you can be proud of

✦ A genuinely global team & culture

Want to know more about life at Ding? Click here.

EVERYONE'S WELCOME:

Ding is committed to equal opportunity in everything we do. We know that great experience comes in many forms — if you believe your background is a strong fit for this role, we encourage you to apply even if you don't tick every box.

HOW TO APPLY

Apply directly through the link in this posting. Our recruitment process typically involves multiple stages.