Information Security Compliance & Governance Coordinator (NIS2 / ISO 27001) (m/w/d)

Brussels, Belgiumgisteren
Ervaringsniveau:Oudste
Werkgelegenheid:Fulltime
Minimale ervaring:1+ jaar
Onderwijs:Bachelordiploma

Functieomschrijving

We are an essential entity under the NIS2 Directive (as transposed in Belgium) and are building our compliance posture via the ISO/IEC 27001 framework. We are looking for a structured and assertive coordinator to join the Information Security team and keep our NIS2 / ISO 27001 compliance program on track.

You will be the operational backbone of the program: tracking policy implementation, collecting and managing evidence, maintaining reporting dashboards, and running the practical side of project governance.

Key responsibilities

  • Compliance tracking and reporting
    • Build and maintain Excel dashboards and PowerPoint progress reports on NIS2 / ISO 27001 compliance for the management and steering committees
    • Consolidate status information, highlight gaps, delays and risks, and keep the data accurate and up to date
  • Owner engagement and evidence management
    • Collaborate with the owners responsible for implementing policies and controls across the organization
    • Follow up with these owners, assertively and constructively, to obtain status updates and deliverables within agreed deadlines
    • Collect, review for completeness, and organise evidence supporting control implementation
    • Maintain a structured, audit-ready evidence repository with clear naming, versioning and traceability
  • Project governance and coordination
    • Organise and coordinate governance meetings (steering committees, working groups, follow-up meetings), including agendas, minutes, action logs and follow-ups
    • Handle the administrative and practical aspects of project governance
    • Escalate blockers and overdue actions to the CISO in a timely manner
  • Audit planning
    • Plan and coordinate the agendas for internal and external audits (ISO 27001 certification, surveillance audits, NIS2-related assessments)
    • Schedule auditees and interviews, and make sure documentation and evidence are ready beforehand
    • Track audit findings and follow up on corrective actions with the relevant owners
  • Required
    • Bachelor's degree or higher (information management, business administration, IT, law, or a related field)
    • Working knowledge of information security governance and a good understanding of ISO/IEC 27001 (certification not required)
    • Highly structured, organized and detail-oriented, with a strong sense of follow-up
    • Assertive and credible communicator, comfortable chasing stakeholders at all levels
    • Advanced Excel skills (formulas, pivot tables, dashboards) and strong PowerPoint skills for clear management reporting
    • Strong written and spoken English and French; Dutch is a clear asset in the Belgian context
    • First experience (1–3 years) in compliance, GRC, audit support, PMO/PSO or a similar role
  • Nice to have
    • Familiarity with NIS2 and the Belgian framework (national law, Centre for Cybersecurity Belgium, CyFun)
    • Knowledge of other frameworks (ISO 27002, NIST, CIS) or GRC tools
    • Foundation-level certification (e.g. ISO 27001 Foundation)
  • Soft skills
    • Rigor, autonomy and reliability
    • Diplomacy combined with the ability to hold people to their commitments
    • Good sense of priorities and deadlines
    • Discretion when handling sensitive information

All our positions are open to both women and men and are, of course, open to people with disabilities.

Vaardigheden genoemd


AI, IT Services, Technology Consulting
Brussels, Belgium

The story of HELPLINE is one of remarkable transformation, a journey from a promising French SME to a recognized European leader in IT user experience. Founded in 1994, the company began its mission to support companies navigating the complexities of their IT environments. In its early days, HELPLINE focused on establishing a reputation for quality and reliability within the French market, building a strong foundation centered on customer satisfaction and technical expertise. The leadership, under Bernard Lewis, held a deep conviction that sustainable performance is achieved through a harmonious balance of human talent, refined processes, and cutting-edge technology. This philosophy became the cornerstone of the company's culture and a driving force behind its steady, continuous growth for over two decades. As the digital landscape evolved, so did HELPLINE. Recognizing the increasing globalization of its clients' needs, the company embarked on an ambitious international expansion. This new chapter saw the birth of the Everience brand, which now represents HELPLINE's presence across Europe and beyond, with offices in Germany, Romania, Tunisia, Italy, and the Benelux region. This strategic growth transformed the once-local French enterprise into an international group employing over 3,700 specialists. Despite its significant growth and the integration of advanced technologies like AI and automation to enhance its services, HELPLINE has remained true to its core values. The company continues to champion a people-centric approach, believing that technology should serve and empower users, not replace the essential human element of support. Today, HELPLINE stands as a testament to its founding vision, managing IT services and digital transformation projects for over 200 clients, including half of the companies on the French CAC 40 stock index, proving that a commitment to human-centric service is a powerful catalyst for lasting success.

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