Assistant Resident Manager Team (Sherbrooke)

We are currently seeking a Two-Person Assistant Resident Manager Team to live and work at one of our properties. This position would require you to live on-site and work four weekdays each week, every second weekend and on-call some evenings.

What we offer to employees• Salary + two-bedroom apartment suite included • Employer paid benefits• Quarterly bonuses based on property performance• Annual bonuses based on personal performance

• Ongoing training programs • Awards for years of service• Opportunity for career development
• Inclusive and diverse work environment • Annual holiday parties & summer BBQ’s

Customer Service

Greet and interact with residents in a friendly and professional manner

Promote a welcoming atmosphere

Demonstrate excellent customer service and a "can-do" attitude

Attend to resident concerns and service requests within 24 hours

Follow up with residents to ensure a high level of customer satisfaction

Handle office administrative tasks, such as processing online applications, creating notices, managing lease renewals, and other duties related to support daily operations

Organize, promote and execute resident events (i.e. holiday parties & summer barbeques)

General Cleaning

Maintain cleanliness of all common areas including foyers, amenity rooms, underground parking garage, locker rooms, patios, and rooftops

Knowledge and safe handling of cleaning chemicals

Perform thorough cleaning of vacant units, including appliances, floors, walls, windows, kitchens, washrooms, and balconies, ensuring they are move-in ready

Dust fire hose cabinets, bells and elevator tracks to minimize excess debris

Monitor and clean of garbage chutes, garbage and recycling rooms

Collection of garbage and recycling bins in coordination with the city waste schedule

Knowledge and understanding of the safe handling of cleaning materials (WHMIS)

Conduct yard maintenance, including picking up loose garbage around the exterior of the property, removing snow and ice, salting entrances, walkways, and rooftop access

Property Maintenance

Assist residents how to complete maintenance requests through the proper channels

Daily walkthroughs of each floor, stairwell, and common areas fixing minor deficiencies

Report serious deficiencies related to curb appeal or safety hazards to the direct supervisor for further action

Assist the supervisor in HVAC monitoring, troubleshooting minor electrical, plumbing, boiler & chiller maintenance

Assist the supervisor with scheduling and overseeing repair activities of tradesmen and contractors as required

Fire Safety

Knowledge of fire and life safety response systems (fire alarms and detection systems)

Assist in emergency procedures

Qualifications

Strong customer service skills

Previous or similar property management experience (an asset)

Display a professional/presentable appearance

Basic computer and keyboarding skills

Ability to perform general cleaning duties, and minor maintenance repairs

Must be able to lift up to 50lbs, items could include garbage bins, furniture, appliances or while performing snow removal duties, sometimes for extended periods of time

Good written and verbal communication skills

Fluent in English and French

#QC