Customer Success Manager
Job description
About FLiiP
FLiiP is revolutionizing fitness business management through our all-in-one SaaS platform. As a seed-stage startup, we've recently raised over 4 million CAD and are scaling rapidly, aiming to 4x our growth over the next two years. We serve gyms, yoga studios, martial arts centers, and other fitness businesses with powerful software solutions that streamline operations and improve customer management. We're part of the Google for Startups Accelerator and backed by top investors.
Role Overview
We're seeking a proactive Customer Success Manager to drive customer retention, expansion, and advocacy. This is a founding CS role where you'll build relationships with our fitness industry clients, ensure they achieve their business goals using FLiiP, and contribute to our rapid growth trajectory. You'll work closely with sales, product, and support teams to deliver exceptional customer experiences.
- Guide new clients through the onboarding steps while transitioning from their previous software to FLiiP
- Identify opportunities for account expansion and revenue generation within our customer base
- Advise customers on how to improve their performance and their return on investment
- Clearly communicate the benefits of new product features and ensure customers adopt them quickly
- Work closely with our product and engineering teams to resolve issues
- Work collaboratively with clients to help them fully understand our value and achieve results
Requirements
- 3-5 years of customer success, account management, or client-facing experience
- Bilingual - French/English (written and verbal) with a preference for english native speakers
- Experience in B2B SaaS or technology environments
- Proven track record of managing customer relationships and driving retention
- Analytical mindset with ability to interpret customer data and usage metrics
- Self-motivated with excellent organizational and project management skills
- Experience in fitness, wellness, or related industries is an aset
Personal Attributes
- Proactive Builder: Takes initiative and drives improvements independently
- Data-Driven: Uses metrics to inform decisions and measure success
- Team Player: Collaborative approach with strong cross-functional skills
- Relationship-Oriented: Builds trust and meaningful connections with clients
- Curious & Quick Learner: Adapts quickly and embraces new challenges
- Resilient & Adaptable: Thrives in fast-paced startup environment
- Positive Attitude: Maintains optimism and grows with feedback
Benefits
- Competitive salary and benefits package
- Hybrid work model with flexible remote culture
- Health & insurance benefits
- Health, Fitness & Wellness program: We provide all employees an allowance to encourage them to move
- Direct access to executive team and significant growth opportunities
- Career advancement opportunities in various department (Customer Success, Sales, Marketing, etc.)
Skills mentioned
FLiiP is an innovative and comprehensive platform designed specifically to empower fitness businesses. Based in Montréal, Québec, FLiiP offers an all-in-one solution for gym management that streamlines a variety of essential tasks including scheduling, payments, member management, and reporting. The primary goal of FLiiP is to help gym owners simplify their operations so they can focus more on member retention and growth. Founded in 2015, FLiiP has quickly established itself as a leader in the fitness technology space. The platform is particularly beneficial for multi-location franchises and corporate gyms, where operational efficiency is crucial. FLiiP's features are designed for ease of use, allowing owners to manage their facilities effortlessly. In addition to core management tools, FLiiP provides FLiiP RISE, which includes advanced CRM capabilities and engagement tools aimed at enhancing member experiences and loyalty. The company is not just about technology; it's built by gym owners for gym owners, reflecting a deep understanding of the industry's unique challenges. Through innovative solutions, FLiiP is revolutionizing the way gyms operate, allowing them to thrive in a competitive market.
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