Customer Success Representative (Brilliant Harvest)
Job description
🌾 Farm Equipment Tech meets Customer Success | Full-Time reporting to VP Marketing & Customer Experience
About the Role
We’re looking for a Customer Success Representative (CSR) to join our growing team at Brilliant Harvest. You’ll be the bridge between advanced technology and the people who power agriculture — working closely with dealers and farmers to drive adoption, training, and support for our conversational AI platform.
You are tech savvy and love helping others succeed, especially when it means turning software into simple everyday tools for non-technical users. You know your way around farm equipment and the dealerships that sell them — and you know how to bridge “software speak” with users to drive adoption.
What You'll Do
🔹 Serve as a go-to resource for our dealer and farmer users — making sure they’re supported, trained, and seeing value
🔹 Help users adopt and expand dealerships’ use of our platform so it becomes a core part of their operations
🔹 Create release notes, video tutorials, and training content to drive product utilization
🔹 Deliver engaging product demos and onboarding sessions in person and online
🔹 Gather feedback from the field to inform product improvements and capturing of bugs
🔹 Collaborate with Product and Sales teams to ensure retention and growth within key accounts
🔹 Track usage metrics and build strategies to drive deeper engagement
Who You Are
✅ Experience working at a farm equipment dealership, agriculture software company, or in ag-tech sales/support ✅ You relate to both dealers and farmers — and you get the realities of their day-to-day✅ Strong communicator and natural presenter — clear, confident, and approachable
✅ Organized and proactive — you follow through and love seeing customers succeed
✅ You naturally are good at tech and are excited to help non-tech users get comfortable with it
✅ Confident leading the content creation of tutorials, product videos, or documentation with the support of marketing
Why Join Us?
- Be part of a high-performing team led by Remi Schmaltz, an entrepreneur with decades of experience launching and growing agriculture businesses.
- Remote-first role with a flexible work environment.
- A front-row seat to how AI is changing the way equipment dealers, farmers, and contractors work.
- A collaborative culture that values growth, learning, and impact.
- Competitive compensation, ESOP, and benefits.
Skills mentioned
AltaML is a trusted AI partner to industry leaders, specializing in unlocking value through data-driven solutions. The company focuses on revolutionizing operations, minimizing risks, and discovering new revenue sources by employing cutting-edge artificial intelligence (AI) technologies. With a proven track record in delivering impactful results, AltaML has built a comprehensive suite of services that covers the entire machine learning (ML) life cycle. This includes evaluating potential use cases, determining feasibility, piloting solutions, and ensuring that AI models continue to evolve over time. Located in Edmonton, Alberta, AltaML collaborates closely with organizations across various industries to help them leverage their data effectively. By understanding the unique pain points and challenges faced by businesses, AltaML tailors its AI solutions to create operational efficiencies, reduce risks, and generate new revenue opportunities. Their deep ecosystem partnerships and commitment to innovation position them as a leader in the rapidly developing field of AI. AltaML is not merely a service provider; they aim to empower clients by transforming data into actionable insights, perfect for driving business success in today's competitive landscape.
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