DSM - District Sales Manager

Mitsubishi Motor Sales of Canada, Inc. is an equal opportunity employer fostering an inclusive, accessible environment. We are committed to building an environment where all employees and customers feel valued, respected, and supported. Mitsubishi Motor Sales of Canada, Inc. will support applicants requiring accommodation during the recruitment process.

All employees are required to espouse MMSCAN’s company values, MMC WAY, and conduct themselves accordingly:

Think of Our Customers First; Strengthen Trust

Enrich Society

Welcome All Facts; Share Difficult News First

Conduct and Challenge Yourself Professionally

and Respect All; Work as Part of a Broader Team

Use of Artificial Intelligence (AI)

MMSCAN does not utilize AI to review or assess applicants. All screening is conducted internally by a member of the HR team and/or the hiring manager.

PURPOSE

The District Sales Manager will act in a business consultant capacity to assist MMSCAN dealers to sell Mitsubishi vehicles, parts and accessories, while providing their customers with a superior buying and ownership experience while yielding profitable operations for the dealer and develop a long-term relationship with dealers within the assigned district.

This position will report to the Sr Manager, Regional Operations.

RESPONSIBILITIES

Regularly contact dealerships and communicate, implement, and administer Sales Operations Department programs, policies, and procedures with dealers including attainment of objectives and adherence to the dealer agreement.

Monitor and advise management of dealers’ adherence to policies and procedures in such areas of Consumer Relations, Customer Satisfaction, and participation in sales, marketing, and advertising programs.

Provide recommendations for operational improvements to Dealer and dealership managers which maximize and increase customer satisfaction, operational effectiveness, and market penetration.

Contact dealerships, and coordinate wholesale, retail vehicle, and accessory sales activities with dealer principal, general manager and/or department managers.

Help process, resolve, and close customer inquiries.

Monitor dealers’ adherence with policies and procedures, and participation in sales, marketing, and advertising programs.

Advise senior management of non-compliance situations and recommend solutions.

Analyze individual dealership sales, market penetration, and vehicle inventory.

Develop and recommend marketing/promotional strategies to assists dealership in maximizing wholesale/retail sales volume, profitability, and customer satisfaction.

REQUIREMENTS AND SKILLS

Five years of professional level automotive retail/wholesale experience including three years as a District Sales Manager, District Parts and Service Manager or Area Operations Manager.

Bachelor’s degree or equivalent combination of education and experience.