Industrial Tire Sales and Service Supervisor

Position Summary

The Industrial Tire Sales & Service Supervisor is responsible for growing industrial tire sales while overseeing the daily operation of the tire department within an assigned territory. This role serves as the primary point of contact for customers and combines business development, customer relationship management, and service operations leadership to drive revenue growth, customer satisfaction, and operational excellence.

Key Responsibilities

Develop new business opportunities and grow existing customer accounts.

Quote, sell, and support industrial tire products and services.

Build and maintain strong customer relationships through regular communication and site visits.

Coordinate daily service operations, including scheduling, work orders, inventory, purchasing, and invoicing.

Supervise technicians to ensure safe, efficient, and high-quality service delivery.

Monitor department performance, revenue, profitability, and customer satisfaction.

Promote a culture of safety, accountability, teamwork, and continuous improvement.

Qualifications

Sales, service supervision, or leadership experience.

Strong customer service, communication, and organizational skills.

Experience in industrial tires, commercial tires, construction/OTR tires, or related industries preferred.

Valid driver's license and willingness to travel within the assigned territory.

We do not require Canadian work experience for this role.

Key Performance Indicators

WIP management

Work order closure and invoice timeliness

Inventory control

Technician utilization

Revenue and gross profit growth

New customer acquisition

Customer retention

Tire sales growth

Safety performance

Customer satisfaction

The ideal candidate is a hands-on leader who can develop customer relationships, grow the business, and ensure exceptional service execution while serving as the trusted face of the tire department.