INTERNAL Only- Case Manager I (Housing)

Job Title: Case Manager I (Housing)

Reports to: Manager of Guest Services

Location: St. John’s

Employment Type: Temporary Full-Time (temporary backfill)

Type: Union

Hours: Monday to Friday, with flexibility for occasional evening or weekend coverage

Rate of Pay: $31.37 per hour

PCN: 02-300-010

Position Summary

The Housing Case Manager I is responsible for supporting Guests in a range of housing services including housing searches, moving plans, financial resources, housing support and eviction prevention. Reporting to the Manager of Guest Services, the Housing Case Manager is responsible for:

Duties/Responsibilities

• Engaging with individuals experiencing homelessness, as well as barriers to services/housing to identify appropriate support.

• Actively working to remove or lower barriers for guests seeking services, using a harm reduction approach.

• Developing housing goals with Guests and assisting with landlord mediation, housing searches, funding requirements etc.

• Supporting Guests through outreach visits for the purpose of viewings, meetings with landlords and accompanying to relevant appointments.

• Providing support to Guests in their homes with respect to the development of life skills and community integration.

• Navigating systems alongside guests, taking on an advocacy role as required.

• Providing ongoing housing support to assist Guests in maintaining their housing through outreach and assertive engagement.

• Documenting Guest interactions on a shared electronic system in a way that strengthens collaboration across the organization.

• Building and maintaining relationships with Guests, while maintaining clear and consistent boundaries.

• Working as a collaborative member of TGP’s clinical and guest services team, contributing to a continuum of care service provision for guests. Participates as part of a larger multi-disciplinary team of co-located service providers.

• Engaging in de-escalation, crisis and safety planning with guests who may exhibit behaviours that present as barriers to service.

• Submitting required data and reports to the Manager in a timely manner.

Qualifications and Skills

• Bachelors Degree or diploma in health/social services

• Minimum of two years of relevant experience

• Knowledge of available and relevant community resources for marginalized persons

• Sound relationship-building abilities and skills in individual support, conflict resolution, and empathetic listening

• Demonstrate understanding and sensitivity to links between diversity and marginalization.

• Strong interpersonal skills, ability to creatively build relationships with those who may be socially isolated.

• Proficient and professional documentation

• Demonstrate skills in systems navigation.

• Creative, adaptable problem-solving skills

• Clear Record of Conduct and Vulnerable Sector Check

Equivalencies in education and experience will be considered.

Closing Date for Applications: October 14, 2026