Operations Supervisor

SUMMARY

Reporting to the Operations Manager, the Operations Supervisor is responsible to perform the tasks and responsibilities of various warehouse operations jobs including receiving, order picking, stagging, auditing and cycle counts. In addition to performing multiple warehouse jobs, the Supervisor will support the Manager to oversee warehouse operations ensuring best practice processes are known and adhered to by warehouse team members

SHIFT: Monday to Friday 6:30pm-3:00am (Afternoon/Night)

RESPONSIBILITIES

Responsible to perform multiple warehouse tasks including receiving, order picking, auditing, cycle counts and staging to support on-time completion of daily tasks, ensuring customer service standards are met.

Communicates and works with team members to ensure proper movement of materials throughout the warehouse.

Provides training, motivation and assist team members to carry out tasks and responsibilities in a safe, standardized, and efficient manner.

Provides peer support for the purpose of on-the-job training of new hires.

Influences warehouse team members to follow approved warehouse operating procedures for MHE

inspections, damages, replenishment, cleanliness, order picking, shipping, receiving and cycle counts

escalating to operations supervisor when necessary.

Plays a leadership role in daily shift briefings ensuring team member concerns are addressed.

Suggests ideas for continuous improvement and assists with implementation of continuous improvement initiatives.

Functions as the workflow process and RF Scanner technical expert for team members.

Ensures RF IT related issues are acted on immediately, including opening IT Track-it and follow-up.

Supports teamwork by promoting positive two-way communication.

Assists operations manager with monitoring daily productivity and quality goals.

Completion of Daily Shift Report

EXPERIENCE

3 years of transportation experience with crossdocking or final mile deliveries

Management System (WMS), preferably ClearD.

Minimum 2 years of leadership experience

COMPETENCIES

Customer Centricity

Fostering Culture

Collaboration

Problem Solving & Decision Making

Managing Through Change

Developing Self & Others

Planning & Results Orientation

Communication

Always Improving Mindset

Business & Financial Savvy

EDUCATION

Completion of secondary school diploma preferred or the equivalent in combination of education and experience.

Willingness to attend and participate in training and development programs as required.

College diploma in Logistics Management is an asset.