Project Manager/Leader

Position: Project Manager/Leader – Intermediate

Client: Central Agencies Cluster

Ministry: Ministry of Treasury Board Secretariat, Ontario Public Service (OPS)

Location: Toronto / Oshawa, Ontario

Office Locations: 222 Jarvis St., Toronto OR 33 King St. W., Oshawa

Work Arrangement: 100% Onsite – 5 Days/Week

Start Date: November 9, 2026

End Date: March 31, 2027

Extension: Up to 126 days; 1 extension term

Openings: 1

Security Requirement: CRJMC

Submission Limit: 1 candidate

Closing Date: October 13, 2026 at 3:00 PM

Position Overview

The Ontario Public Service is seeking an Intermediate Project Manager/Leader to provide project management and leadership for large-scale, complex, high-profile and high-risk OPS I&IT initiatives.

The successful candidate will be responsible for managing project scope, schedules, budgets, resources, risks, issues, vendors and deliverables while ensuring projects meet business requirements, timelines, financial targets and applicable OPS/Ministry standards.

The candidate must be comfortable working across Business, I&IT, Finance, Procurement, Privacy/Security and Legal stakeholders and presenting project status, risks, issues and recommendations to senior executives.

Critical Requirement

The successful candidate must have experience managing Oracle Service Cloud Platform or a similar service/customer-management technology platform.

Experience leading project teams and external service providers/vendors through the full project lifecycle is also mandatory.

Key Responsibilities

Project Management & Delivery

• Manage large-scale, complex and high-profile OPS I&IT projects through the full project lifecycle.
• Develop and manage detailed project schedules, scope, milestones, deliverables and integrated plans.
• Provide leadership and direction to project teams, OPS resources, external service providers and vendors.
• Plan, coordinate and assign work based on established priorities.
• Monitor project progress, anticipate issues and risks, troubleshoot problems and implement corrective actions.
• Ensure project deliverables are completed on time, within scope and within budget.
• Promote I&IT project management best practices and adherence to established methodologies and frameworks.
• Coordinate project processes and develop, document and communicate project guidelines and procedures.
• Identify potential conflicts between project and functional areas and develop appropriate responses.
• Support the development, preparation and approval of Terms of Reference and Project Charter documentation.
• Support planning and preparation of required OPS project planning submissions, including MB20s and/or RBP products, where applicable.
• Monitor and forecast project costs and provide reporting and recommendations to ensure financial targets are achieved.

Budget & Financial Management

• Develop and manage complex project budgets involving multiple funding channels and cross-Ministry dependencies.
• Maintain strong fiscal control and accountability.
• Prepare estimates, forecasts and reconciliations/confirmation of actual expenditures.
• Monitor project financial performance and identify potential budget variances.
• Provide financial information and recommendations to project leadership and senior stakeholders.

Stakeholder Engagement & Governance

• Coordinate effectively across:
• Business stakeholders
• I&IT
• Finance
• Procurement
• Privacy/Security
• Legal
• Establish and participate in steering committees and stakeholder forums.

• Prepare and deliver project, program and/or portfolio reporting to senior executives and multiple stakeholder groups.

• Clearly communicate project status, risks, issues, dependencies and recommended mitigation strategies.

• Manage client relationships and expectations throughout the project lifecycle.

• Escalate significant risks and issues appropriately and provide actionable recommendations to decision makers.

• Demonstrate familiarity with UPM, Enterprise Architecture and OPS gating processes.

IT Solutions & Technology Delivery

• Manage, control and coordinate project-related systems, processes and procedures.
• Oversee technology infrastructure change, transition and implementation activities.
• Coordinate technology-related project dependencies and implementation activities.
• Make recommendations regarding the acquisition of:
• Software
• Hardware
• Technology resources
• Ensure technology project deliverables align with applicable government and Ministry standards.

Team & Resource Management

• Source, select and onboard project team members across multiple disciplines.
• Clearly define roles, responsibilities, tasks, deliverables and performance expectations.
• Lead both OPS unionized employees and fee-for-service (FFS) consultants where applicable.
• Resolve resourcing issues and interpersonal conflicts.
• Negotiate resource changes and ensure appropriate allocation of project resources.
• Facilitate knowledge sharing across project teams.
• Maintain alignment between project objectives, team responsibilities and required deliverables.

Change Management

• Identify organizational resistance to change and develop appropriate strategies to address it.
• Build stakeholder support for project changes throughout:
• Concept
• Definition
• Planning
• Implementation
• Close-out
• Capitalize on forces supporting change and help stakeholders transition successfully to new processes and technology.

Requirements

Mandatory Skills & Experience

Candidates must demonstrate the following experience:

1. Oracle Service Cloud / Similar Platform Experience – MUST HAVE

• Demonstrated experience managing Oracle Service Cloud Platform or a similar service/customer-management technology platform.
• Experience managing projects involving implementation, enhancement, transition, integration or transformation of enterprise service/customer technology platforms is highly relevant.

2. Project Team & Vendor Leadership – MUST HAVE

• Proven experience providing management and leadership to project teams and external service providers/vendors through all phases of projects.
• Ability to plan, coordinate and assign work based on established priorities.
• Experience managing multidisciplinary project resources and vendor relationships.

3. Project Monitoring & Issue Resolution – MUST HAVE

• Proven experience managing and coordinating project monitoring activities.
• Ability to anticipate and troubleshoot project issues.
• Demonstrated ability to provide ongoing project expertise, resolve problems and improve project effectiveness.
• Strong risk and issue identification, escalation and mitigation capabilities.

4. I&IT Project Management Methodologies – MUST HAVE

• Proven experience applying I&IT project management best practices and adherence to standard project management methodologies.
• Hands-on experience with Agile, Kanban and/or other structured project management methodologies.
• Ability to establish and maintain appropriate project governance, controls, processes and documentation.

5. Project Planning & Delivery

• Demonstrated experience developing and managing:
• Project schedules
• Scope
• Deliverables
• Milestones
• Integrated project plans
• Proven ability to deliver projects within defined timelines, scope, quality and budget parameters.

6. Stakeholder Management

• Demonstrated experience coordinating across multiple functional areas, including Business, I&IT, Finance, Procurement, Privacy/Security and Legal.
• Strong stakeholder relationship and expectation-management skills.
• Excellent written, verbal and executive-level presentation skills.

7. Financial & Budget Management

• Experience developing and managing project budgets.
• Experience monitoring and forecasting project costs.
• Ability to provide financial reporting, estimates, forecasts and variance information.
• Experience working with multiple funding channels and/or cross-organizational dependencies is an asset.

8. Governance & Executive Reporting

• Experience establishing or participating in steering committees and governance forums.
• Experience preparing project/program/portfolio reporting for senior executives.
• Ability to communicate complex project risks, issues, dependencies and recommendations clearly.

Additional Required Experience

• Experience preparing or supporting Terms of Reference and Project Charter documentation.
• Experience coordinating project processes and developing/communicating project guidelines and procedures.
• Experience identifying and managing conflicts between project and functional areas.
• Experience directing project teams to ensure deliverables meet government/Ministry standards.
• Experience with organizational development, strategy development, business planning and/or Ministry funding requests.
• Experience with technology infrastructure change, transition and implementation.
• Experience recommending acquisition of software, hardware and technology resources.
• Experience managing client relationships and expectations.

Desirable Qualifications

• Knowledge and understanding of the Project Management Institute (PMI) Project Management Body of Knowledge (PMBOK).
• Knowledge of Information Management principles, concepts, policies and practices.
• Knowledge and understanding of AODA and related regulations and standards.
• Experience with OPS/Ministry project management standards and practices.
• Familiarity with UPM, Enterprise Architecture and OPS gating processes.
• Experience managing complex I&IT initiatives within a government or highly regulated environment.

Ideal Candidate Profile

The ideal candidate is an experienced Intermediate I&IT Project Manager/Leader who has successfully managed complex technology projects involving enterprise service/customer platforms, with particular value placed on Oracle Service Cloud or comparable platforms.

They should be equally strong in project delivery, team/vendor leadership, risk and issue management, financial control, stakeholder engagement and executive reporting.

The candidate must be comfortable working in a highly structured government environment, following established I&IT project management methodologies and coordinating across business and corporate functions.

This is a hands-on project leadership role and requires a candidate who can demonstrate specific, practical examples of managing technology projects, teams, vendors, schedules, budgets, risks and deliverables.

NON-NEGOTIABLE SCREENING CHECKLIST

Before submitting, recruiters should verify that the candidate can clearly demonstrate:

• Oracle Service Cloud Platform OR similar product/platform experience
• Project management experience within an I&IT/technology environment
• Leadership of project teams and external vendors/service providers
• Experience through all phases of the project lifecycle
• Project monitoring and proactive issue/risk management
• Troubleshooting and problem resolution
• Agile / Kanban / equivalent project management methodology
• Project schedule, scope and deliverable management
• Budget management, cost forecasting and financial reporting
• Stakeholder coordination across Business, I&IT, Finance, Procurement, Privacy/Security and Legal
• Steering committee / governance experience
• Executive-level reporting and presentations
• Terms of Reference / Project Charter experience
• Technology implementation / transition / infrastructure change experience
• Vendor and resource management
• Conflict resolution and change management
• Government/Ministry standards or comparable highly regulated environment experience
• Available for 100% onsite work, 5 days/week
• Able to obtain/hold CRJMC security clearance
• Available to start November 9, 2026
• Candidate understands this requisition has a maximum submission limit of 1