Senior Business Analyst

Client: Government Services Integration Cluster (GSIC)

Ministry: Ministry of Public and Business Service Delivery and Procurement, Ontario

Location: Toronto, Ontario – 100% Onsite, 5 Days/Week

Contract: September 21, 2026 – October 1, 2027

Openings: 1

Security Clearance: No Clearance Required

Submission Limit: Maximum 1 Candidate

Closing Date: October 12, 2026 at 12:00 PM EST

Position Overview

The Government Services Integration Cluster is seeking a Senior Business Analyst to provide comprehensive business analysis services across complex I&IT initiatives.

The successful candidate will work closely with business stakeholders, subject matter experts, technical teams, developers, QA specialists, and project leadership to understand business needs, analyze requirements, facilitate workshops, develop business and process models, support solution design, and ensure that proposed I&IT solutions align with business objectives and Ontario Public Service (OPS) standards.

The ideal candidate will have strong experience working on medium-to-large-sized projects, extensive Agile/Scrum experience, excellent stakeholder engagement capabilities, and the ability to translate complex business needs into clear, actionable requirements for technical delivery teams.

Key Responsibilities

Business Analysis & Requirements

• Lead and conduct business analysis to assess client business problems and opportunities and determine appropriate I&IT solutions.
• Lead and facilitate workshops to elicit, review, document, and confirm business requirements, business process reengineering, business models, business rules, and user interface designs.
• Gather, analyze, document, validate, and maintain business and technical requirements throughout the project lifecycle.
• Develop requirements documentation at varying levels of detail appropriate to the project phase.
• Translate business and data requirements into specifications sufficient for designing appropriate technology solutions.
• Develop effective user stories, use cases, business rules, functional requirements, and non-functional requirements.
• Break down complex business requirements into manageable deliverables for development teams.
• Maintain traceability between business requirements and I&IT solutions.
• Identify significant changes in requirements and maintain approved requirements documentation.

Agile / Scrum Delivery

• Apply Agile methodologies to business analysis and solution delivery.
• Work within iterative development cycles and ensure BA activities align with sprint objectives.
• Participate in and support sprint planning, daily standups, backlog refinement, reviews, and other Agile ceremonies.
• Create and refine user stories and acceptance criteria.
• Collaborate with product owners, developers, QA teams, UX professionals, and other stakeholders throughout iterative delivery.
• Ensure requirements are sufficiently detailed and actionable for development teams.

Business Process & Solution Modelling

• Develop context diagrams, use cases, use case models, process maps, stakeholder maps, systems diagrams, and business models.
• Conduct business process mapping and business functional modelling.
• Perform business event modelling, process and data-flow modelling, and related analysis.
• Apply re-engineering concepts to identify alternative, cost-effective approaches for improving business processes and service delivery.
• Support conceptual and logical data modelling where required.
• Analyze business transformation opportunities and acquired or proposed solutions.

Business Cases & Options Analysis

• Develop business cases from start to finish.
• Develop strategies and conduct options analysis for I&IT initiatives.
• Prepare cost-benefit analyses, feasibility studies, ROI assessments, and budget estimates.
• Evaluate alternative technology and service delivery approaches and provide recommendations.
• Assess business requirements and identify appropriate technology solutions while considering cost, risk, enterprise standards, and business objectives.

UX, UI & Design Support

• Support the creation of UX, functional, and technical designs.
• Translate business requirements into user-friendly digital experiences.
• Apply user-centered design principles to improve usability and user adoption.
• Support user interface design and prototyping activities.
• Use tools such as Figma and other modelling/design tools to document and communicate requirements and proposed solutions.

Tools & Documentation

• Use business analysis and project management tools, including:
• Microsoft Visio
• Azure DevOps / DevOps
• Figma
• Other CASE, modelling, documentation, and requirements-management tools
• Develop clear and comprehensive requirements documentation, presentations, reports, briefing notes, assessments, and other project deliverables.

• Use Computer Aided Software Engineering (CASE) tools to document conceptual requirements and scope.

Quality Assurance & Testing

• Work closely with QA teams to ensure requirements are testable and properly validated.
• Support User Acceptance Testing (UAT) and requirements validation.
• Ensure business requirements are validated against system functionality before deployment.
• Apply knowledge of QA methodologies and software testing processes.
• Support identification and resolution of defects and production issues related to business requirements.

Change Management & Adoption

• Lead and support change management activities throughout the project lifecycle.
• Define change scope and conduct change impact assessments.
• Develop training and communication strategies to support smooth implementation.
• Support end-user adoption by providing clear communication and training related to new systems and process changes.
• Assess stakeholder impacts resulting from business process or technology changes.

Risk, Issue & Production Support

• Identify, assess, communicate, and mitigate project and business risks.
• Manage problem identification and resolution activities to support timely resolution of production problems.
• Support ongoing production and configuration management activities.
• Develop contingency provisions and recommendations when requirements, risks, or project conditions change.
• Monitor progress and report issues, risks, and recommendations to I&IT management and stakeholders.

Stakeholder & Vendor Engagement

• Work closely with business stakeholders, subject matter experts, technical teams, project managers, developers, QA specialists, and other cross-functional teams.
• Facilitate stakeholder discussions and negotiate requirements where necessary.
• Prepare and deliver presentations and recommendations to both technical and non-technical audiences.
• Participate in Requests for Proposal (RFP) processes, focusing on client requirements and evaluation of vendor responses for I&IT business and/or infrastructure solutions.
• Maintain a high level of customer service when interacting with internal and external clients.

Requirements

Mandatory Requirements / Must-Have Skills

Candidates must clearly demonstrate ALL of the following:

1. Workshop Facilitation – Mandatory

• Proven experience leading and facilitating workshops to:
• Elicit business requirements
• Review and confirm requirements
• Document requirements
• Conduct business process reengineering
• Develop business models
• Define business rules
• Support user interface design

2. Agile Methodology – Mandatory

• Strong knowledge and hands-on experience with Agile methodologies.
• Ability to break down complex business requirements into manageable deliverables for development teams.
• Experience working within iterative development cycles.

3. User Stories / UX / Design – Mandatory

• Experience creating user stories.
• Experience supporting the creation of:
• UX designs
• Functional designs
• Technical designs
• Ability to ensure business analysis activities align with iterative Agile development cycles.

4. Medium-to-Large Project Experience – Mandatory

• Demonstrated experience working as a Business Analyst or Functional Consultant on medium-to-large-sized projects.

5. Enterprise Business Architecture – Mandatory

• Experience with enterprise business architectural concepts.
• Ability to ensure recommended technologies and solutions are consistent with applicable enterprise/OPS standards.

6. Business Case Development – Mandatory

• Proven experience developing business cases from start to finish.
• Experience with options analysis, cost-benefit analysis, feasibility studies, ROI, and related business justification activities.

Required Business Analysis Experience

Candidates should demonstrate strong experience in:

• Business requirements gathering and analysis
• Requirements documentation and traceability
• Business process reengineering
• Business process mapping
• Business functional modelling
• Business event modelling
• Use case modelling
• Context diagrams
• Systems diagrams
• Stakeholder mapping and stakeholder assessments
• Business rules definition
• Data-flow modelling
• User stories and acceptance criteria
• User interface requirements
• Conceptual and logical data modelling
• Requirements validation
• Performance measures and follow-up assessments
• Change impact analysis
• Options analysis
• Feasibility studies
• Cost-benefit analysis
• Business case development
• Risk identification and mitigation
• Production support and problem resolution

Technical & Methodology Experience

• Agile and Scrum methodologies
• Software Development Life Cycle (SDLC)
• Software design, development, and integration concepts
• Database concepts
• User interface design principles
• Quality assurance and testing methodologies
• User Acceptance Testing (UAT)
• Change management
• Risk management
• Disaster recovery planning
• Business continuity planning
• Enterprise business architecture
• I&IT service delivery
• Requirements management and traceability

Tools

Experience with business analysis, requirements, modelling, design, and project management tools such as:

• Azure DevOps / DevOps
• Microsoft Visio
• Figma
• CASE tools
• Requirements management tools
• Process and data modelling tools
• Other business analysis/project management tools

Communication & Interpersonal Skills

The successful candidate must demonstrate:

• Excellent verbal and written communication skills.
• Ability to prepare clear, concise, and comprehensive documentation.
• Ability to present complex technical and business concepts to technical and non-technical audiences.
• Strong stakeholder engagement and facilitation skills.
• Excellent analytical, problem-solving, and decision-making capabilities.
• Strong interpersonal and negotiation skills.
• Ability to work effectively with developers, QA specialists, UX professionals, project managers, business stakeholders, and senior leadership.
• Ability to manage competing priorities and expectations while meeting deadlines.
• Ability to adapt to changing requirements and dynamic project environments.
• Strong customer-service orientation.
• Proven ability to work effectively as part of a cross-functional team.

Additional / Desirable Experience

• Prior Ontario Public Service (OPS) or broader public-sector experience is highly desirable.
• Knowledge and understanding of OPS I&IT policies, directives, standards, guidelines, and methodologies.
• Knowledge of OPS Unified Project Management Methodology and related gating processes.
• Knowledge of OPS Standard Systems Development Methodologies.
• Knowledge of Information Management principles, concepts, policies, and practices.
• Knowledge of Accessibility for Ontarians with Disabilities Act (AODA) and related regulations and standards.
• Experience with information retrieval packages.
• Experience evaluating vendor responses and supporting RFP processes.
• Experience with enterprise-level business analysis and modelling.