Fruita Welcome Center Assistant Manager

Department Information

The Governor’s Office of Economic Development and International Trade (“OEDIT”) was created to foster a positive business climate that encourages quality economic development through the support of local and regional economic development activities throughout the State of Colorado. A comprehensive slate of programs within OEDIT’s divisions work together to offer economic development services for all Colorado businesses - new and expanding, traditional and emerging, small and large - including retention programs to ensure continued competitiveness of Colorado’s economic base, and job training to keep Colorado’s workforce the best in the nation.

The mission of the Colorado Tourism Office (CTO) is to drive traveler spending through promotion and development of compelling, sustainable travel experiences throughout our four-corner state. The CTO promotes Colorado to travelers through Colorado Welcome Centers, domestic and international marketing, public relations, social media, the Official State Vacation Guide and . The CTO collaborates with destination marketing organizations, local communities, industry associations, government agencies and private businesses both to market Colorado to travelers and support development of new travel opportunities. The CTO is focused on a vision to position Colorado as the premier U.S. destination for active, outdoor and unique experiences that make you feel truly alive. The FY27 budget is $21.7 million.

The Welcome Center program supports the CTO’s mission by providing visitors with travel information that inspires them to lengthen their travel itinerary while enhancing their Colorado experience.

Description of Job

POSITION

The following provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion of the employee’s direct supervisor.

This position schedule is Thursday-Sunday (May 1- Oct 31) and Wednesday- Saturday (Nov. 1- April 30); additionally the welcome center only closes major holidays during the winter months and sharing holiday shifts is required. This position requires often standing on feet and the ability to lift and/or move boxes up to 30 pounds.

The Assistant Manager supports the Manager at the Colorado Welcome Center Fruita, by providing oversight of operations, training and scheduling of Volunteer Travel Counselors, managing travel literature and performing additional administrative duties.

KEY DUTIES AND

RESPONSIBILITIES

• Assist Manager with scheduling duties and ensure adequate coverage of the Welcome Center with volunteer Travel Counselors and/or paid staff.
• This position is weekend management (Thursday-Sunday during summer months and Wednesday- Saturday during winter months). Management is the oversight of volunteers and coverage of the center; additionally the welcome center only closes major holidays during the winter months and sharing holiday shifts is required.
• Physical duties involve handling freight and storeroom organization. Must be able to lift up to 30 pounds and work on feet throughout the day.
• Ensure the front desk is covered during business hours: this means ensuring coverage either by the volunteers or management yourself. Schedule is Thursday-Sunday during summer months and Wednesday- Saturday during winter months. Summer holidays the welcome center is open and sharing shifts is required.
• Advise travelers of Colorado’s tourism industry, geography, road and weather conditions.
• Manage the ordering, receiving and displaying of travel literature.
• Prepare and present trainings for volunteer Travel Counselors, as directed by the Manager.
• Manage technology troubleshooting and management of on-site equipment.
• Carry out research, organization and execution of volunteer enhancement events- including study tours with the Manager.
• Organize and attend volunteer recruitment events.
• Support manager as requested with monthly visitation reports, Compile monthly volunteer hours and milestones and other administrative tasks, as directed by the Manager.
• Participate in current management professional development and volunteer management courses, as directed by the manager.
• Participate in necessary technology trainings, per the CTO Director of Visitor Services, to maintain any technology programs and devices in welcome centers.
• Comply with all state policies and procedures.
• Operate within a set budget.
• Occasional in-state travel required.
• Other duties as assigned by the Welcome Center Manager.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

REQUIRED KNOWLEDGE, SKILLS & ABILITIES:

This position requires a self-starter who is outgoing, enthusiastic; possess strong leadership abilities with a positive attitude and good judgment. The ideal candidate should have exceptional interpersonal communication skills; ability to work independently, capable of multi-tasking and anticipate needs to proactively assist others. Additionally, the candidate must demonstrate conflict resolution and management skills and capabilities, and have a flexible schedule. Candidates with volunteer management experience preferred. Excellent proficiency in Google Apps, Microsoft Word, PowerPoint, and Excel is essential. The candidate must be able to stand on feet for extended periods of time and lift/move boxes up to 30 pounds. Finally, candidates must be available to work weekends and some of the major holidays.

COMPETENCIES:

• Strategic Planning - Makes decisions and deploys resources in alignment with the office's strategic priorities.
• Hospitality Training- Responsively assess and addresses the needs of both internal and external visitors; establishes visitor rapport and offers informative resources
• Negotiation & Issue Resolution - Openly manages conflict and disagreement through collaborative discussion to reach positive conclusions; arrives at constructive solutions while maintaining positive working relationships; seeks win-win situations;
• Communication - Is understood and understands others; clearly articulates key points when writing and speaking; actively listens; effectively interprets non-verbal communication
• Results Driven - Drives for successful results; action oriented; invests in setting aggressive goals to achieve in a high quality manner, moves tasks and assignments toward closure.

EDUCATION AND EXPERIENCE: Bachelor's degree or equivalent (4) years experience in volunteer management, hospitality, project management, guest relations, administration, or office management.

CONDITIONS OF EMPLOYMENT

• Applicants must pass a thorough background check prior to employment.
• Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application and provide an explanation why the prior termination or resignation should not disqualify their application from the current position.

Supplemental Information

Salary Range: $32,000 - $36,000 Annually

This position is considered non-classified, which means the position is not part of the Colorado State Personnel System. Therefore, the individual appointed to this position is considered at-will, and is not covered by the State Personnel Rules or the State Classification System. However, this position does come with the same benefits (retirement, insurance, etc.) as every other State employee, and with the same opportunities, pride and passion that comes with working for the great State of Colorado. Even though employment is at-will, non-classified positions have protections against discrimination and retaliation in state and federal employment laws. “At-will” employment means that either the employee or the State may terminate the employment relationship at any time for any reason or no reason, with or without notice or cause, as long as no federal or state law is violated.

Benefits

The State of Colorado/Office of the Governor offers generous benefits to full-time employees including:

• Annual leave accrued at 10.66 hours per month
• Sick leave accrued at 5.33 hours a month
• 11 paid holidays per year
• Medical plans - choice of Cigna or Kaiser; several plan options (including High Deductible Health Plan with HSA); most plans offered with significant state contribution towards premium
• Dental and vision plans
• Flexible spending accounts
• State-paid life insurance policy of $50,000
• Choice of 2 retirement plans (defined contribution or defined benefit) with generous state contribution
• Optional 401(k) and 457 plans for additional retirement savings
• State-paid short-term disability coverage
• Access to the Colorado State Employee Assistance Program
• Membership opportunity with the Credit Union of Colorado
• Training and professional development

To learn more about State of Colorado benefits, please visit: [external link]

Equity, Diversity and Inclusion

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

To learn more about the “State of Colorado For All”, visit our Equity, Diversity, and Inclusion website.

ADAAA Accommodations

The Office of the Governor is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Staffing Coordinator, the Director of Human Resources: [email protected]

Application

Your application must provide sufficient detail about your background and experience to allow the screening panel to properly assess your experience in the required elements, including your experience and achievements.

Due to the large volume of resumes we receive, we do not acknowledge receipt of each application and are unable to give status updates. If a strong match is found between your qualifications and the requirements of the position, a member of the recruiting staff will contact you to further discuss the career opportunity.

NeoGov Support

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