Intouchinsight

Intouch Insight is a leading customer experience (CX) solutions provider headquartered in Ottawa, Canada. Founded in 1992, the company has over 30 years of experience helping multi-location businesses achieve operational excellence. With a team of dedicated professionals and a network of mystery shoppers across North America, Intouch Insight empowers brands to exceed customer expectations and build long-term loyalty. The company offers a comprehensive suite of CX solutions including mystery shopping services, operational audits, compliance audits, and proprietary technology platforms such as IntouchCX for customer experience measurement, IntouchCheck for inspection software, and IntouchSurvey for customer feedback collection. Trusted by over 300 of North America's most-loved brands, Intouch Insight serves industries including restaurants, retail, grocery, hospitality, and petro-convenience.