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Client Support Agent (24/7 Shift Rotation)

Larnaca, Cyprusπριν από 20 ημέρες
Υβριδικό
πτυχίο Bachelor
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Περιγραφή εργασίας

HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial markets. As we continue to expand, we are seeking a driven and strategic Client Support Agent (24/7 Shift Rotation) to join our team!

This role will be based on a rotating shift pattern including Night Shifts and occasional Weekends. Shifts are 8 hours with a 30-minute break, working 5 shifts per week plus 1 weekend shift (as needed). Night shift is 6 hours only.

Responsibilities

  • Respond to client inquiries – handle incoming calls, emails and chat
  • messages in a timely and professional manner.
  • Provide prompt and accurate responses to client inquiries regarding
  • products, services and technical support.
  • Provide
  • product information and assistance - educate clients on the features, benefits,
  • promotions, and usage of products and services.
  • Offer
  • guidance and troubleshoot support to assist clients.
  • Collaborate
  • with cross-functional teams to address clients’ needs and resolve complex
  • issues.
  • Escalate
  • complex or unresolved issues to the appropriate person or Manager.
  • Identify
  • areas for improvement and share suggestions and feedback with the team.

Requirements

  • Must be able to work 24/7 shifts on rotation including occasional
  • weekends.
  • University Degree or relevant working experience (customer support or
  • HORECA roles).
  • Native or near-native proficiency
  • in English. Any additional language will be considered
  • an advantage.
  • Basic Computer skills.
  • Demonstrated ability to excel in fast-paced environments, effectively
  • managing multiple tasks simultaneously while maintaining a high level of
  • precision and composure under pressure.
Resumes must be submitted in English.Applicants must be eligible or have legal authorization to work in the country where the position is based.

Benefits

  • Hybrid Work Model (2 days working from home)
  • Comprehensive Health plan starting from the first day of employment
  • Pension plan
  • 13th salary payment
  • Additional Paid Annual Leave (up to 30 days, based on years of service)
  • Up to 5 Carry over annual leave days from previous year to the next one
  • Birthday Leave
  • Lifelong Learning Allowance & Paid Educational Leave
  • Monthly Wolt Vouchers
  • Monthly meals & treats at the office
  • Participation in company's Group Discount Scheme
  • Gym Membership
  • Referral Bonus Program
  • Summer Short Fridays (August)
Additional Support
  • Visa Sponsorship and Relocation Assistance
Sounds like you? Let’s write the next chapter together!All Applications will be handled with the strictest confidentiality.

Δεξιότητες που αναφέρονται

HFM
Accounting
Larnaca, Cyprus
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