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Client Support Agent (24/7 Shift Rotation)

location_onLarnaca, Cyprusscheduleπριν από 7 ώρες
sync_altΣτυλ εργασίας:Υβριδικό
schoolΕκπαίδευση:πτυχίο Bachelor
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Περιγραφή εργασίας

HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial markets. As we continue to expand, we are seeking a driven and strategic Client Support Agent (24/7 Shift Rotation) to join our team!

This role will be based on a rotating shift pattern including Night Shifts and occasional Weekends. Shifts are 8 hours with a 30-minute break, working 5 shifts per week plus 1 weekend shift (as needed). Night shift is 6 hours only.

Responsibilities

  • Respond to client inquiries – handle incoming calls, emails and chat
  • messages in a timely and professional manner.
  • Provide prompt and accurate responses to client inquiries regarding
  • products, services and technical support.
  • Provide
  • product information and assistance - educate clients on the features, benefits,
  • promotions, and usage of products and services.
  • Offer
  • guidance and troubleshoot support to assist clients.
  • Collaborate
  • with cross-functional teams to address clients’ needs and resolve complex
  • issues.
  • Escalate
  • complex or unresolved issues to the appropriate person or Manager.
  • Identify
  • areas for improvement and share suggestions and feedback with the team.

Requirements

  • Must be able to work 24/7 shifts on rotation including occasional

weekends.

  • University Degree or relevant working experience (customer support or

    • HORECA roles).

  • Native or near-native proficiency

    • in English. Any additional language will be considered

    an advantage.

  • Basic Computer skills.

  • Demonstrated ability to excel in fast-paced environments, effectively

    • managing multiple tasks simultaneously while maintaining a high level of

    precision and composure under pressure.

    Resumes must be submitted in English.

    Applicants must be eligible or have legal authorization to work in the country where the position is based.

    Benefits

    • Hybrid Work Model (2 days working from home)

  • Comprehensive Health plan starting from the first day of employment

  • Pension plan

  • 13th salary payment

  • Additional Paid Annual Leave (up to 30 days, based on years of service)

  • Up to 5 Carry over annual leave days from previous year to the next one

  • Birthday Leave

  • Lifelong Learning Allowance & Paid Educational Leave

  • Monthly Wolt Vouchers

  • Monthly meals & treats at the office

  • Participation in company's Group Discount Scheme

  • Gym Membership

  • Referral Bonus Program

  • Summer Short Fridays (August)

    • Additional Support

    • Visa Sponsorship and Relocation Assistance
    Sounds like you? Let’s write the next chapter together!

    All Applications will be handled with the strictest confidentiality.

    Δεξιότητες που αναφέρονται

    HFM
    Accounting
    Larnaca, Cyprus
    Προβολή προφίλ εργοδότηarrow_outward

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    Use the application link supplied with this listing to apply to HFM. Check the destination before entering personal information.

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