(Sr.) IT Operations Manager (m/f/d)

• HOLY is the soft drink revolution: With our product lines Energy®, Iced Tea®, Hydration®, Milkshake®, and our newest innovation, the HOLY Syrup Bottle® you get amazing taste across 50+ flavors while maintaining a good conscience—for your body & the environment.
• Over 2M loyal customers: Started in a shared apartment by three best friends, we have scaled to Europe's fastest growing consumer brand—and our cult-like community, the HOLY Squad, loves it: 4.6 stars on speak for themselves.
• From D2C to Global Omnichannel: In less than four years, we've profitably scaled HOLY to more than €250M D2C revenue in DACH, FR, UK and PL. Now scaling our retail business, we're on an exciting transition to becoming a true omnichannel rocketship.
• We are still just getting started: Backed by the world's best consumer investors, we aim to revolutionize the soft drink industry and build a generational love brand: tastier, healthier & more sustainable. Our team of 200+ people aims high (Coca-Cola, we're coming for you!).

As our (Sr.) IT Operations Manager, you will own HOLY’s IT operations end to end and build the secure, scalable foundation for our continued growth. Across identity, devices, support, SaaS, security and compliance, sites, and data, you will turn today’s setup into a resilient and auditable IT function. You will combine hands-on delivery with strategic planning, working closely with People & Org, Finance, Legal, Operations, and leadership. This is an opportunity to shape IT at HOLY from the ground up.

Responsibilities

• Security & Compliance: Own HOLY’s security and compliance roadmap, including NIS2 and data protection requirements, incident response, cyber insurance, backups, and audit readiness. Translate risks into clear priorities and ensure critical controls are documented, implemented, and tested.
• Devices & Endpoint Management: Run the complete device lifecycle across macOS, iOS, and Windows. Own Jamf and Intune, establish secure baselines, enable zero-touch setup, manage patching and endpoint protection, and oversee procurement and rental partners.
• Identity & Access: Build reliable, auditable access management across HOLY’s systems. Own the directory, SSO, MFA, and role-based access while ensuring timely onboarding, role changes, and offboarding.
• IT Support & Infrastructure: Create a dependable support model with clear SLAs, ticketing, self-service documentation, and reduced single-person dependency. Ensure reliable networks, WiFi, and AV across offices and pop-up locations in partnership with internal teams and external providers.
• SaaS, Data & Vendors: Govern HOLY’s SaaS portfolio, file storage, NAS, backups, and relevant HR and payroll infrastructure. Build cost and renewal visibility, consolidate redundant tools, manage vendors and contracts, and validate business continuity through tested restores.
• IT Strategy & Scalability: Co-develop a IT roadmap that supports international growth and a workforce of 200+ employees and growing!. Design repeatable processes and make clear investment cases for the systems, partners, and future team capacity HOLY needs.

• Experienced IT operator: You have built or significantly improved IT operations in a fast-growing company and are comfortable owning both daily delivery and long-term direction.
• Security and compliance expertise: Understanding of endpoint security, incident response, data protection, and audit readiness. Experience with NIS2, GDPR, or comparable regulatory requirements is highly valuable.
• Hands-on MDM capability: You can independently operate and optimise Jamf or an equivalent enterprise MDM platform. Experience with Intune and mixed-device environments is a strong advantage.
• Strategic systems thinker: You translate company growth into practical infrastructure decisions, scalable processes, and well-reasoned investment cases.
• Strong vendor and commercial ownership: Proven ability to manage service providers, negotiate SLAs and contracts, rationalise the SaaS stack, and own renewal cycles while maintaining operational continuity.
• Clear, trusted communicator: You explain risk, cost, and technical trade-offs in plain language and adapt your communication to founders, leaders, and cross-functional partners.
• Builder with high ownership: You thrive where processes are still being created, take accountability without waiting for a playbook, and document your work so the function does not depend on one person.

In today's job market, A-players have many options to choose from. As part of our offer, we prioritise providing a productive working environment and opportunities for growth. In addition to competitive compensation, including company shares, you can expect:

• A successful and growing company: Join a company that has been growing profitable and quickly for the last 36+ months and have raised a series B, while many other e-commerce companies are struggling.
• Huge impact: Enjoy huge impact to shape HOLY’s internationalisation in a top market.
• Awesome team: Join an awesome team of colleagues who are ambitious, funny, down-to-earth, and authentic. Get to know us and see for yourself!
• Top product: Marketing is important, but a good product is essential. Our differentiated soft drinks have won over 2.5 million customers. Check out our reviews or contact us for free samples.
• Startup culture: Join a startup culture that values flat hierarchies, fast pace, and personal development. With us, you can make a real impact.
• Perfect setup: Enjoy a perfect setup that includes all the requirements of a modern employer, such as a central office in Berlin Prenzlauerberg, flexible working hours, and much more.
• Competitive comp. + equity: Join us at a pivotal stage of hypergrowth. We offer a strong salary and meaningful equity—giving you the chance to share in our current success and benefit from the massive upside as we scale.
• How we support your growth: Flexible hours, 28 vacation days, 30 work-from-abroad days, €1,500 learning budget, Urban Sports Club membership, public transport subsidy, plus biannual 360° feedback tied to your compensation.

Find out more about HOLY and our team on our careers page.

We are growing quickly and would love our new (Sr.) IT Operations Manager to join as soon as possible. At the same time, we care more about finding the right person than rushing the decision.

1. Getting to know you: A 30-minute screening call to introduce HOLY and the role, learn more about you, and check whether our expectations align.
2. Hiring Manager interview with Alan: Our People Experience Lead will dive a bit deeper into your experience and details of the role.
3. Case study & on-site interview: You will complete a practical case study and discuss your approach with the team at our HOLY Temple.
4. Reference calls: We will speak with one or two former colleagues or managers to better understand your strengths and working style.
5. Founder interview with Fredi: A final conversation with one of HOLY’s founders to confirm mutual fit and answer any remaining questions.
6. Offer & decision: If everything aligns, we will share an offer and hopefully welcome you to HOLY.

The process typically takes around two weeks.

If you have any questions or feedback, please send an email to [email protected].