Associate TechOps & Support Engineer
وصف الوظيفة
Our Associate TechOps & Support Engineer Supports the stability, availability, and performance of production environments by monitoring systems, assisting with incident resolution, supporting deployments, and maintaining operational documentation while developing technical expertise under senior guidance.
Responsibilities
- Monitor production systems and applications to ensure availability, performance, and timely identification of operational issues.
- Assist with deployment activities, CI/CD pipeline execution, and environment configuration under the guidance of senior engineers.
- Support containerized environments (Docker, Kubernetes, OpenShift), IBM Cloud Pak Stacks , and platform services while resolving routine operational issues.
- Perform first-level incident analysis, troubleshooting, and escalation, while contributing to root cause investigations and post-incident reviews.
- Maintain system documentation, operational runbooks, configuration records, and knowledge base articles.
- Participate in on-call support, backup verification, disaster recovery activities, and routine system maintenance to meet service level commitments.
- Collaborate with Development, Quality, Platform Engineering, and Network teams to support stable production operations and continuously improve support processes.
Requirements
- Bachelor's degree or Diploma in Computer Science, Engineering, or a related field.
- 0–1 year of experience in Technical Operations, Production Support, System Administration, or a similar technical role.
- Good knowledge of Linux/Windows administration, CI/CD pipelines, Docker, Kubernetes, OpenShift, scripting (Bash, PowerShell, Python), and configuration management.
- Familiarity with IBM Cloud Pak solutions (CP4BA, CP4I, CP4D), Confluent, Elasticsearch, Databases (SQL, DB2, MongoDB, etc.)., and monitoring tools such as Grafana and Prometheus.
- Understanding of networking fundamentals, security best practices, identity and access management, backup, disaster recovery, and service reliability concepts.
- Good troubleshooting, incident management complying with the approved SLA/SLO, analytical, and communication skills with the ability to work effectively in a collaborative environment.
- Ability to prioritize tasks, manage multiple activities, and provide high-quality operational support in a fast-paced production environment.
المهارات المذكورة
It all started back in 2005 with a small team, big dreams, and the aim 'to build something that has a positive impact, that is powerful and that will last.' We are a technology company, but our role extends far beyond simply offering technology. We combine innovation with solid tech expertise and deep business understanding to truly transform how you do business. As your partner, we fully integrate your business needs and industry requirements with our team's expertise, innovation, and passion to take your business through a unique digital transformation journey. We don't just work on projects; we focus on transforming how your customers interact with you, how your employees engage, and how you deliver your services and manage your organization. We offer disruptive solutions that solve business challenges, grow organizations, shape industries, empower your people, and touch your customers' lives. Our culture, core belief, and guiding principle is 'Empowering People.' We lead with a strong, determined culture where our people operate in a hierarchy-free structure, following clear guidelines that stimulate high performance. We are driven by creating and pursuing self-managed teams that chase purpose, competence, and adding value. By carefully selecting our people, we cultivate a culture that ignites a sense of responsibility and ownership. Responsible people thrive on freedom, and our version of a great workplace is one filled with self-managed, stunning colleagues and teams working towards a common purpose. We believe we can work faster and better when surrounded by extraordinary talents, and we provide our people with the opportunity to develop and advance by giving them big challenges to work on. This approach stimulates the passion, grit, and innovation needed to deliver sustainable success, allowing our people to enjoy an atmosphere of ultimate engagement and performance.
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