UAE Customer Care Advisor (Non-voice)
وصف الوظيفة
About Us
Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others.
Your role
We're seeking Customer Care Advisors to join our teams. In this role you will be crucial in providing answers to customers queries through website and live chat related to Tamara’s services. This will be based in our offices in Cairo, Egypt.
Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide.
With a proven track record of leveraging strong communication skills (written & verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank.
You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges.
You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.
Your responsibilities
- Answer inbound Call, Emails and respond to live chats in an efficient manner.
- Identify customer questions, concerns, and overall needs.
- Provide accurate answers and solutions to customer queries.
- Reviewing customer accounts and transactions while resolving issues.
- Giving detailed explanations of services.
- Understanding and striving to meet support metrics while providing excellent customer service, and follow communication “scripts” when handling different topics.
- Reviewing customer accounts and transactions while resolving issues.
- Giving detailed explanations of services.
Your expertise
- Minimum 1 year of customer experience in the local market
- Previous customer service experience is a plus.
- Native Arabic speaker.
- Holds a university degree
- Fluency in English Language, B2 profile.
- Ability to use computers.
- Ability to use internet applications.
- Great verbal & written communication skills.
- Ability to handle customers’ issues.
- Ability to solve problems in a short period of time.
- Flexibility with rotational working hours/days.
All qualified individuals are encouraged to apply.
المهارات المذكورة
Tamara is a leading fintech platform revolutionizing the shopping, payment, and banking experience in Saudi Arabia and the broader Gulf Cooperation Council (GCC) region. Founded in 2020 by Abdulmajeed Alsukhan, Turki Bin Zarah, and Abdulmohsen Al Babtain, the company emerged during the COVID-19 pandemic to address the growing demand for more inclusive and flexible digital payment solutions. Headquartered in Riyadh, Saudi Arabia, Tamara has rapidly grown to become the Kingdom's first homegrown fintech unicorn, achieving a valuation of over $1 billion. The company's core offering is a Buy Now, Pay Later (BNPL) service that allows customers to split their purchases into multiple interest-free installments or defer payment for up to 30 days. This model provides a transparent and Sharia-compliant alternative to traditional credit, eliminating hidden fees and interest charges for consumers. The platform serves millions of users and partners with thousands of merchants, ranging from global brands like SHEIN, IKEA, Jarir, and Noon to local small and medium-sized enterprises. By integrating Tamara's payment solutions, merchants can experience increased conversion rates, higher average order values, and access to a wider customer base. Tamara was one of the first companies to receive a permit from the Saudi Central Bank (SAMA) to provide BNPL services, operating within its regulatory sandbox. This regulatory support has been instrumental in its growth and its mission to enhance financial inclusion. With a strong focus on customer-centricity and innovation, Tamara has expanded its operations to the UAE and Kuwait, and has support offices in Germany and Vietnam. The company continues to develop new products and services, aiming to build a comprehensive financial super-app that empowers individuals in their daily financial lives and supports the region's digital transformation in line with Saudi Vision 2030.
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