23085 - API Marketplace – Product Manager

HM Courts and Tribunals Service

Job Title: API Marketplace – Product Manager

Grade: G7

Directorate: Digital and Technology Services (DTS)

Location: London / National

Contract Type: Permanent

Working Pattern: Full-time / Flexible Working

This is a full-time position only due to the nature of the role.

Successful applicants will be expected to be office based 3 days per week in any HMCTS Office (subject to business availability).

Level of Clearance: To apply for this role, you will be required to successfully complete Security Clearance (SC) level as a condition of appointment. For further guidance click here

Introduction

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our roles support our service users and colleagues, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and want to make a difference in people’s lives in delivering justice. If you’re interested in developing a career with a real purpose, please apply.

Job Description

As a Principal Product Manager, you will be accountable for the product direction, measurable outcomes and continuous improvement of a major product. You will own the product vision, outcomes and roadmap, using a strong data-focused view of product performance, user need, adoption and benefits realisation to shape priorities and decisions. You will use your knowledge of user needs, business goals and strategic drivers to frame problems, set priorities and drive delivery teams to deliver sustainable improvement. You will be responsible for developing the overall vision and strategy for a major product, working with other product managers and through engagement with senior stakeholders, internal and external users, user researchers, content designers, cross-functional product teams, technical strategists and delivery partners. Your work will impact across DTS, HMCTS and the external reputation of the organisation through effective management of products.

You will have a deep knowledge of product management techniques and will have developed expert skills. You will provide direction and empowerment to multidisciplinary teams, ensuring return on investment and execution of the vision. You will lead discovery, prioritisation and trade-off decisions, ensuring investment is focused on reusable capability and strategic outcomes rather than isolated point solutions.

You will understand where the product for which you are responsible fits within the overall HMCTS landscape, how it fits with other services, common components, data products and cross-cutting capabilities, and the dependencies it has on other teams and technology. You will clarify product boundaries and interfaces with related services such as Common Platform, AI enablement, Scheduling and Listing, data products and other cross-cutting services, ensuring that the relevant services, governance and operational arrangements are in place to support the product.

As a Principal Product Manager, you will lead and support product managers responsible for products in a particular area of HMCTS business. You may line manage them, support their professional development and be involved in recruitment.

Your role as Principal Product Manager will encompass several key responsibilities listed below (but not limited to):

Essential Skills and Experience

• Previous experience in Criminal courts
• Previous experience of working in a large digital organization as a product manager or lead product manager
• Have been accountable for successful management of a digital product
• Prior team management experience having operated as a team leader managing and supporting the work of more junior grades, role modelling what good looks like
• Ability to work with technical and business stakeholders to drive out visions, roadmaps and needs; ability to assess and assign priority
• Experience of using product data, user insight, demand management and performance measures to shape product direction, prioritisation and benefits realisation
• Capability to set direction and methodology (while adhering to agreed standards)
• Excellent facilitation, negotiation, and stakeholder engagement skills
• Able to provide expert advice to all stakeholders, both junior and senior.

Person Specification:

• You will have comprehensive experience as a Product Manager
• You will be resilient and used to finding solutions to difficult and complex situations
• Have experience of managing potential conflict to resolution being aware of individual needs
• You will use creative thought to develop possible courses of action
• You will have the ability to evaluate risks and make judgements on the most appropriate solutions
• You will have experience of problem solving and working with others to deliver at pace
• Be able to act independently on day-to-day issues and take a strategic view on operational or policy areas
• Contributed significantly to the achievement of policy or business objectives

Application process:

This role will be recruited using a combination of Government Digital and Data (GDD) Profession Capability Framework and Success Profiles Frameworks during the sift and interview process. Using GDD we will then determine if you will be paid an additional allowance, on top of your basic salary This role is within the Product and Delivery Job Family, and is a Senior Product Manager job, but carries the title API Marketplace Product Manager within DTS.

Stage 1 - Sift:

To apply for this position, you must submit the following as part of your application:

• An anonymised CV, setting out your career history, key responsibilities and achievements. Your CV will be assessed against the essential criteria outlined within the Essential Skills section of this advert.
• A Statement of Suitability which should give us real life examples of how your skills and experience match those needed for this role. We recommend following the STAR format.

Should we receive a high volume of applications, a pre-sift may be conducted on the Statement of Suitability. Candidates who pass the pre-sift will be fully assessed on all the sift criteria.

Please access the following link for guidance on how to apply - Application Guidance

Stage 2 - Interviews:

Successful candidates who passed the sift will be invited to interview via Microsoft Teams / an in-person interview (details to be shared along with your invite). At interview stage, you will be assessed against the following – Experience and Behaviours. Details can be found under the interview stage assessment section on the advert

For Behaviours you will be expected to align your answers to the Government Digital and Data (GDD) Capability Framework

For further guidance on the interview process please click here

• Communicating and influencing
• Making effective decisions
• Seeing the big picture
• Managing a Quality Service

Important information

Level of Clearance

To apply for this role, you will be required to successfully complete Security Clearance (SC) level as a condition of appointment. To meet these requirements, you will normally need to have been resident in the UK for at least 5 years.

For further information please click here

Salary details

New recruits to the Civil Service joining MoJ are expected to join at the band minimum.

Existing Civil Servants applying on promotion, will usually be appointed on the salary minimum of the new pay band, or receive an increase of 10 percent on the current base salary, whichever is higher (This is restricted to the pay maximum of the new band).

Travel requirements

There will be a requirement to travel occasionally to any HMCTS site in line with business needs.

Skilled Worker Sponsorship

This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you are looking to apply for a Skilled Worker Visa for the first time.

The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.

If you are applying for this role and you do not meet the new eligibility criteria for sponsorship (or the transitional provisions), you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes.

Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.

The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here.

Proud to Serve. Proud to keep justice going.