Customer Service - Escalations Specialist

The role of Escalations Specialist sits within a dedicated team of 3 and forms part of the wider Customer Service team based in Bracknell. This role is integral in supporting a market leader and household name in maximising customer retention and loyalty. The Escalations Specialist will be responsible for resolving complex customer escalation cases which could involve the legal department, internal investigations, complex technical diagnosis and occasional visits to local sites. The role is res…