ICT Helpdesk Technician
Job description
Salary: £? - ? per year
Requirements
- Relevant qualification, such as NVQ Level 3, or equivalent practical experience
- Proven customer service and technical support experience in a busy service environment
- Familiarity with ITIL-aligned service processes and Halo ITSM
- Proficiency with Windows devices, Microsoft 365, SCCM, Azure, Intune, Active Directory, and Microsoft Entra ID
- Strong problem-solving skills and a methodical approach to diagnosing issues
- Excellent written, verbal, and interpersonal communication skills
- Ability to manage competing priorities while maintaining professionalism and a customer-focused approach
Responsibilities
- Serve as the primary contact for IT incidents and service requests
- Log, categorise, prioritise, and manage tickets
- Diagnose and resolve common account, software, hardware, and connectivity issues
- Keep customers informed with clear, timely updates throughout the ticket lifecycle
- Adapt communication to suit each customers technical knowledge
- Escalate complex issues to relevant technical teams or third-party suppliers
- Support major incidents and service outages by gathering impact information and communicating updates
- Maintain accurate records and identify recurring incidents to help improve services
- Assist with device lifecycle activities and follow information security protocols
- Active Directory
- Azure
- Hardware
- ICT
- Support
- ITIL
- ITSM
- Microsoft 365
- Security
- Windows
- Office 365
- Cloud
More:
We are recruiting on behalf of South Gloucestershire Council for a temporary, full-time ICT Helpdesk Technician role in Yate, Bristol. You will provide technical support to approximately 3,000 internal users in a fast-paced public services environment, using systems including Halo ITSM, SCCM, Azure, Intune, and Active Directory. The role is scheduled for 37 hours per week, Monday to Friday, between 7:30 a.m. and 5:30 p.m., at £16.37 per hour, with an end date in January 2027. This opportunity offers scope to develop your ICT support skills while contributing to an essential public service. We are committed to an inclusive and accessible recruitment process and can support reasonable adjustments. Adecco acts as an employment business for this temporary position and is an equal opportunities employer.
last updated 41 week of 2026
Skills mentioned
The Adecco Group is a global leader in human resource (HR) solutions, headquartered in Zurich, Switzerland. As a Fortune Global 500 company, it stands as the world's leading talent solutions and advisory firm, driven by a core purpose to 'make the future work for everyone.' The company's operations span across more than 60 countries and territories, with a vast network of over 5,100 branches and more than 32,000 full-time employees. Annually, The Adecco Group facilitates career opportunities for over 3.5 million individuals, connecting them with a diverse client base of more than 100,000 organizations. The firm's comprehensive service portfolio addresses the complete HR lifecycle, encompassing temporary staffing, permanent placement, career transition, and talent development, alongside outsourcing and consulting services. This 360-degree approach enables businesses to optimize their workforces and individuals to enhance their employability in a rapidly evolving global economy. The Adecco Group's business is structured around three primary global business units: Adecco, Akkodis, and LHH. Adecco focuses on flexible and permanent placement services across various sectors. Akkodis delivers expertise in technology and digital engineering consulting, talent services, and skilling to drive digital transformation and innovation within the Smart Industry. LHH specializes in talent solutions, helping companies and individuals navigate career transitions, develop leadership skills, and manage their talent effectively. The company's history dates back to the 1997 merger of the French company Ecco and the Swiss company Adia Interim, with roots extending back to 1957 and 1964, respectively. This long-standing presence in the industry has allowed The Adecco Group to build a foundation of expertise and a deep understanding of labor market dynamics. The company is committed to fostering an inclusive culture, promoting sustainable employability, and supporting resilient economies and communities worldwide, leading by example in creating shared value that fuels both business innovation and societal progress.
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