IT Support Engineer - 2nd Line Support

Salary: £36,000 - 36,000 per year

Requirements

• 3 to 4 years experience as a 1st or 2nd Line IT Support Engineer
• Education sector experience preferred
• Eligible to work in the UK
• Experience administering Microsoft 365, SharePoint and MS Teams
• Experience with MDM tools such as Intune or similar
• Google Workspace experience desirable
• Knowledge of Windows Server, Active Directory, DNS and DHCP
• Basic networking troubleshooting knowledge, including wireless access points, LAN/WAN, TCP/IP, VLAN and VPN
• Experience supporting Windows end-user devices, laptops, desktops, iPads and tablets
• Ability to install, configure and deploy hardware and software
• Experience supporting media and audiovisual equipment, such as smart boards, projectors and interactive displays
• Knowledge of firewalls, antivirus, web filters and security policies
• VOIP communications or telephony support experience
• Excellent communication and organizational skills, with a proactive approach

Responsibilities

• Provide 1st and 2nd Line IT support to up to 800 members of staff across two schools
• Support end-user devices, hardware, software and media/audiovisual equipment
• Handle basic networking troubleshooting
• Work alongside our hands-on IT Manager; 3rd Line networking tickets are managed by an external MSP

Technologies:

• Active Directory
• Hardware
• Support
• LAN
• Microsoft 365
• MS Teams
• Security
• SharePoint
• TCP/IP
• VPN
• Web
• Windows
• Office 365
• Cisco
• Firewall
• Network

More:

We are recruiting a permanent IT Support Engineer for a role shared between two schools: four onsite days per week in Clapham and one in Belgravia, London. During term time, the role is onsite Monday to Friday, generally 8:00am–5:00pm with some flexibility on start time. During school holidays, hours are reduced to 8:30am–4:00pm, with flexibility to work from home. The salary is £36,000 plus benefits, including 25 days holiday plus eight bank holidays, free lunches, free car parking, a pension, training and career progression opportunities, and a yearly salary review.

last updated 41 week of 2026