IT Systems Manager - Birmingham

Salary: £50,000 - 55,000 per year

Requirements

• Proven experience administering and supporting an ERP system, including configuration, user management and reporting.
• Experience supporting or managing IT infrastructure within a small or medium-sized business.
• Strong troubleshooting skills across ERP, software, hardware, networking and general IT.
• Excellent understanding of data integrity, processes and systems documentation.
• Strong communication skills and the ability to support non-technical users effectively.
• A proactive, organised and self-sufficient approach.
• Confidence working autonomously and taking ownership of systems and projects.
• Desirable: Experience with DocuWare or similar document management and workflow systems.
• Desirable: Experience supporting an ERP implementation, migration or major upgrade.
• Desirable: Experience managing external IT and ERP support partners.
• Desirable: Microsoft 365 administration and general infrastructure knowledge.

Responsibilities

• Take ownership of our Intact X Line ERP system, including configuration, user administration, permissions and master data.
• Provide day-to-day support and troubleshooting to users across Finance, Operations, Procurement and other departments.
• Manage and develop document management and workflow solutions, including DocuWare.
• Support ERP upgrades, system enhancements, integrations and new module implementations.
• Develop and maintain SOPs and documentation for key ERP processes.
• Liaise with external ERP partners and consultants regarding support, upgrades and licensing.
• Develop and maintain management reports and dashboards, ensuring data accuracy and integrity.
• Provide basic user training and guidance to reduce reliance on external support.
• Identify opportunities to improve business processes through automation and better use of existing systems.
• Take overall responsibility for our IT infrastructure following an initial handover.
• Manage and support networks, servers, endpoints, Microsoft 365 and business applications.
• Act as the first point of contact for internal IT issues, resolving problems where possible and escalating to external providers when required.
• Manage user accounts, permissions, onboarding and offboarding.
• Maintain accurate records of hardware, software licences, suppliers and IT contracts.
• Maintain IT documentation, including infrastructure information and backup and disaster recovery procedures.
• Manage relationships with external IT providers and technology vendors.
• Assist with evaluating and implementing new IT systems, hardware and software.

Technologies:

• ERP
• Hardware
• Support
• Microsoft 365
• Office 365

More:

We are an established business based in Birmingham seeking an ERP & IT Systems Manager to take ownership of our core business systems and wider IT infrastructure. This is a hands-on, varied role combining ERP ownership, business systems management and IT infrastructure responsibility in an SME environment, with a high degree of autonomy. You will be our internal subject matter expert for the ERP platform and have the opportunity to influence how systems are used, improve processes, introduce efficiencies and shape the future development of our IT environment. This role offers broad ownership rather than narrowly defined responsibilities within a large IT function.

last updated 40 week of 2026