Lead Service Designer
Job description
Role Description
As a Lead Service Designer at Netcompany you will deliver high profile digital products and services for some of the UK’s largest companies and Public Sector organisations.
You will work with market leading technologies and span user, technical and business operations to build solutions that meet user needs, deliver business impact and benefit society.
Key
Responsibilities
- Experience delivering in the UK public sector including working to GDS standards and passing Service Standard Assessments
- Build strong stakeholder relationships with clients and act as a key point of contact in delivery teams
- Understand user, business needs and requirements and the wider operational and organisation context
- Analyse user needs and business objectives in highly complex service areas
- Create design concepts, user experience designs and service blueprints that reimagine how services are delivered end-to-end
- Help to define vision and outcomes for products, services and programmes
- Lead on design workshops and design sprints with the team, senior stakeholders and users
- Rapidly design and test digital prototypes with users
- You work in agile, multi-disciplinary delivery teams and have experience delivering new services as part of large and complex transformation projects
- You are adept at building strong client relationships and working collaboratively across teams and organisations to deliver challenging projects to tight timescales
- You have experience delivering in the UK public sector including working to GDS standards and passing Service Standard Assessments
- You work with technical and business stakeholders and communicate complex business and technical challenges clearly for both audiences. You know how to manage stakeholder expectations, set direction and navigate difficult discussions
Benefits
- Hybrid working model with some flexible working
- 25 days’ holiday
- Private Medical Health care via Vitality
- Pension contribution, Life Assurance
- Professional certifications supported as part of learning and development.
- A range of retail discounts to enhance your lifestyle, encompassing restaurants, supermarkets, travel, leisure activities and health and well-being services.
- Access to our Employee Resource Groups, our groups represent diverse backgrounds and provide a platform for colleagues to connect, learn, and support one another.
Join Netcompany, where we proudly hold the 5th position on the esteemed UK Top 50 Best Places to Work in the Glassdoor Employees’ Choice Awards for 2024.
At Netcompany, we pride ourselves on our entrepreneurial spirit and our capacity for doing things differently. Our culture is built on fostering low bureaucracy, emphasizing high agility and promoting flexibility, enabling everyone to contribute their best.
Our journey began in the UK with the acquisition of Hunter Macdonald in 2017. As one of Northern Europe's most accomplished IT companies, we have expanded our headcount globally to 7400+ employees and have offices in UK, Denmark, Norway, Poland, Holland and Vietnam.
We are a Disability Confident Employer and are committed to creating an inclusive and diverse environment that celebrates every individual. Our recruitment processes are based on individual merit. If you require any reasonable adjustments or additional support during the interview process, please email HR Team at [email protected] for assistance.
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Skills mentioned
At Netcompany, we are at the forefront of digital innovation, revolutionizing how businesses and public sector organizations operate and engage with the world. Through groundbreaking technology, we are transforming industries by delivering business-critical strategic IT projects that accelerate our customers' digital transformation. Our expertise spans across digital platforms, core systems, and infrastructure services, providing end-to-end IT solutions from initial development through to ongoing maintenance and operations. We are committed to leveraging cutting-edge technologies such as Azure DevOps Server, Ansible, Xamarin, .NET Core, C#, Java, Spring Boot, React, Angular, and Vue to build adaptable, scalable, and secure digital platforms. These platforms empower our clients to enhance operational efficiency and improve user experiences across a multitude of sectors including finance, health, education, transport, and social services. Our innovation focus extends to fostering a collaborative partnership with our customers, working 'with' them rather than 'for' them, to ensure that the solutions we develop are not only technically sound but also deeply anchored within their organization and deliver tangible economic results. We believe in the power of our people and are dedicated to developing their talents and realizing their potential through a market-leading career model. This commitment to our employees and our unwavering focus on delivering high-quality IT solutions on time and within budget has established Netcompany as a leader in the IT industry. Furthermore, we actively invest in societal advancement through initiatives like Digital Dogme, aimed at upskilling the existing workforce to meet the growing demand for IT professionals, and by contributing to open-source projects. By embracing a right-of-use approach, we ensure our clients have full ownership of the solutions we create, enabling them to independently drive their digital future. Our ultimate purpose is to contribute to a modern and mature Europe that prioritizes democracy, justice, transparency, and social security, empowering societies and citizens to lead the way in shaping a better future for all.
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