Operations Manager

Operations Manager – Expert Services

£65,000 - £75,000, per annum, dependant on experience

Location: Harrogate, Head Office, hybrid - remote

Why Work with Evolve?

• A values-led culture where operational excellence, compassion, and staff wellbeing come first

• Competitive salary based on experience, with annual salary reviews and pension contributions.
• Generous leave entitlement, including 28 days annual leave plus bank holidays - and a day off for your birthday.

• Private healthcare to support your physical and mental health following successful completion of your probation
• Company events
• Pension contributions

An exciting new opportunity has arisen within Evolve Psychology Services to join our growing Expert Witness Service.

Founded in 2014 by Dr Laura Powling, Evolve Psychology began with a bold aim to redefine what clinical and neurodevelopmental psychology means in practice. Laura’s vision was simple yet powerful: to bring care, connection, empathy, and clinical excellence together, with no compromise.

What started as a small practice delivering expert witness and neurodevelopmental assessments has grown into an international independent psychology and neurodevelopmental service providing services across the UK, Ireland and beyond.

In the UK, we provide services through the NHS and private, specialising in a variety of pathways, including:

• NHS-funded neurodevelopmental assessments via Right to Choose (online when clinically appropriate and in-person)
• Private neurodevelopmental assessments (online when clinically appropriate and in-person)
• SpLD assessments, including dyslexia and dyscalculia
• Intellectual disability assessments, including cognitive

The Role

As Evolve Psychology Services continues to grow, we are looking for Operations Manager to develop and deliver the operational growth plan for the Expert Services division of our service, ensuring alignment with the organisation's wider strategy and financial goals.

You will be responsible for:

• Driving growth through service development, market analysis, and expansion into new specialist assessment areas.
• Building and managing a high-quality national panel of expert clinicians, including recruitment, onboarding, training, and performance management.
• Develop new service areas and pathways, including psychological, neurodevelopmental, cognitive, learning disability, capacity and other specialist assessments.
• Developing relationships with solicitors, barristers, agencies, commissioners, and other stakeholders to increase referral opportunities.
• Overseeing operational delivery from instruction through to assessment, report production, invoicing, and case closure.
• Establishing and monitoring KPIs, service standards, performance dashboards, and growth targets.
• Forecasting workforce requirements and managing capacity, utilisation, workload allocation, and service demand.
• Improving efficiency through scalable processes, standard operating procedures, technology, and automation.
• Maintaining robust quality assurance, governance, compliance, and risk management frameworks.
• Monitoring client satisfaction, service performance, profitability, and commercial viability of existing and new services.
• Ensure services comply with relevant professional standards, court requirements, data protection, information governance and contractual requirements.
• Producing growth, operational, and financial reports for senior leadership, identifying risks, opportunities, and recommendations.
• Acting as the key operational link between clinicians, administration, finance, governance, marketing, and senior leadership.
• Developing and delivering a roadmap to establish Expert Services as a recognised national provider.

Qualifications and experience

• Experience working within expert witness, healthcare, psychology, legal, or regulated professional services environments in an Operational Management role
• Proven track record of delivering business growth, revenue generation, and operational improvement.
• Experience developing and implementing strategic business plans and growth roadmaps.
• Experience managing multidisciplinary teams and remote workforces.
• Experience leading organisational change, service transformation, and continuous improvement initiatives.
• Experience developing and monitoring KPIs, performance metrics, and management information reporting.
• Demonstrable stakeholder management experience, including building relationships with clients, commissioners, legal professionals, and senior leaders.
• Knowledge of quality assurance, audit processes, and clinical or professional governance frameworks.
• Understanding of the UK legal system, Family Court, Court of Protection, criminal justice, or Medico-Legal sectors.
• Experience supporting recruitment, workforce planning, and talent development.
• Degree-level qualification in Business Management, Operations Management, Law, Healthcare Management, Psychology, or a related field (desirable).

What sets Evolve apart?

• Expert leadership: Founded and led by Dr Laura Powling, a Consultant Clinical Psychologist with 20+ years’ experience across mental health, neurodevelopmental, psychological and forensic services, bringing deep clinical insight and hands-on leadership to everything we do.
• NHS-accredited provider: Recognised for delivering high-quality services regionally and nationally across the UK.
• Innovative systems: Work with cutting-edge digital workflows and custom-built electronic record systems designed to reduce administrative burden and increase efficiency.
• Values-led culture: Compassion, clarity, and integrity guide everything we do, from team interactions to family support.
• Sustainable growth: With clinics across the UK, a growing digital presence, and a multidisciplinary team of 100+ experts, Evolve is expanding with care, always keeping quality at the centre.

This is a unique opportunity to play a pivotal role in shaping the future of Evolve Psychology Services' Expert Services division.

If you are ready to lead growth, drive excellence, and help establish a nationally recognised expert witness service, we would be delighted to hear from you.