Partner Success Manager
Job description
Why the role exists
This is a new role focusing on our high-value partner relationships, so there's lots of scope to make it your own. We've been testing this internally to validate the vertical, and now we're looking for a more focused hire to accelerate it.
The role is designed to be the first point of contact for our most valuable merchants - and prospective merchants. The gap between 'I'm interested' and merchants using us as their primary provider is where we unlock our most powerful growth stream. This role owns closing that gap for our highest-potential merchants.
What you'll own
A book of roughly 50–100 merchants — hotels, hostels, tour operators, dive shops, retreats across Latin America, Africa and Asia. For each one:
- Onboarding them properly, so Tab becomes the default rather than one of several payment options
- Getting them integrated with their booking system where possible — integrated merchants transact more and stay longer
- Increase wallet share by working with them to use our full range of features
- Spotting merchants going quiet and getting them back before a slow season becomes a lost account
- Expanding into second properties, sister businesses and group accounts
You'll focus on adoption and churn prevention, and will have the scope to work with our product team to ensure ideas get turned into reality.
Who we're looking for
- 2–5 years in account management or partner success in travel or hospitality — OTA supply teams, tour operator or property software, or hands-on operations at a hostel, tour company or dive centre
- You love building relationships with customers
- Fluent Spanish (for our LATAM merchants!)
- SQL - you can pull and read your own data to monitor account health, rather than waiting on an analyst
- Comfortable being the person who owns an outcome rather than working a queue
You don't need a payments background. You'll learn that here, and we'll support you on the payments side while you build that up.
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Skills mentioned
At Tab, we’re revolutionising the way travellers discover, plan and book a trip. The Guide lets travellers find and book anywhere — with helpful recommendations from friends & local experts, rather than bland listings with endless reviews. Planning your trip should be a joy, not a chore! We help people to travel responsibly, by booking direct instead of using traditional booking sites. Travellers get the best price and they help local businesses avoid unnecessary fees. Travel experts, content creators and the friends you always ask for recommendations can use The Guide to showcase their favourite places to stay and things to do. When you book one of their recommendations, you’ll get a discount from the business and they receive bonus credit to say thanks. The Tab platform gives independent tourism businesses the tools to improve their online presence, be discovered, take direct bookings — and also to take payments. Our payment platform is uniquely designed for tourism businesses, handling over 100 currencies natively, and every payment type securely and easily. As travel returns after a difficult period, it’s time for a fresh approach. That’s why we’re building a social commerce platform for tourism — helping to spread the benefits of tourism far and wide, and helping travellers make the most of their precious time abroad. We're headquartered in London, and backed by Y Combinator (the investors behind Airbnb, Dropbox and Stripe).
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