Revenue Operations and CRM Manager

location_onLondonschedule13 hours ago

homeWork style:Remote

historyMinimum experience:5+ years

schoolEducation:Bachelor’s degree

You will own the CRM platform and revenue-operations infrastructure across the revenue lifecycle. You will establish data-governance and pipeline-hygiene standards, improve quote-to-cash processes, integrate supporting systems, and develop forecasting models, dashboards, and self-service reporting. You will train commercial users on CRM processes and provide Finance and FP&A with revenue-reporting inputs.

Responsibilities

Administer HubSpot as the system of record across the revenue lifecycle
Define and enforce CRM data-governance standards, pipeline stages, and deal-hygiene rules
Evaluate, integrate, and manage supporting revenue-operations tools
Design and continuously improve the quote-to-cash process
Own pipeline-hygiene standards and drive their adoption
Identify and resolve bottlenecks across the revenue cycle
Collaborate with Contracts and Commercial Finance to operate deal desks
Build and maintain forecasting methodologies and pipeline-coverage models
Build dashboards and reports on pipeline health, forecast accuracy, and revenue trends
Provide self-service reporting
Integrate CRM with billing and finance systems
Train commercial users and drive CRM and process adoption
Provide monthly and quarterly revenue-reporting inputs to Finance and FP&A

Requirements

5+ years of experience in Revenue Operations, Sales Operations, or Business Operations
Hands-on CRM administration experience
Experience with HubSpot or Salesforce
Experience in B2B technology, cloud infrastructure, data centers, or complex enterprise sales environments
Knowledge of forecasting methodology, pipeline management, and revenue analytics
Fluency with BI and reporting tools such as Power BI or Tableau
Working knowledge of usage-based or consumption billing models
Process-design and adoption-driving experience
Bachelor's degree in Business, Finance, Economics, or a related field