Sales Development Representative

Dixa is transforming customer experience for consumer brands with our Agentic Customer Service platform. More than a ticketing tool, we help eCommerce brands turn service into a growth engine, unlocking revenue, loyalty, and insights. Disrupting the $50B+ customer service software market, today, we serve 850+ eCommerce brands across 42 countries. In 2023, we launched one of the first OpenAI-powered Copilots and introduced Mim, our AI agent. With Dixa, brands resolve inquiries faster, scale through peak seasons and deliver consistent service across every channel.The Sales Development Representative (SDR) plays a key role in accelerating Dixa's growth by identifying, engaging, and qualifying potential customers. Working closely with a assigned Account Executives, the SDR is the first point of contact for prospective customers — uncovering their challenges, communicating Dixa's value, and building a robust pipeline of qualified opportunities. This role is an excellent entry point into a career in consultative sales, with clear opportunities for growth and progression within Dixa's commercial organisation.

Responsibilities

Your impact will be measured across three core areas:

🎯 Pipeline Generation — Hit and exceed outbound sourced pipeline targets, build a robust qualified pipeline for your Account Executives, and deliver high-quality, pre-qualified meetings with key decision-makers that convert to closed deals.

🤝 Prospect Engagement — Execute multi-channel outreach across phone, email, LinkedIn, and events, nurture long-term relationships with prospects and past opportunities, and handle objections confidently to keep deals moving forward.

📊 Process & Craft — Maintain accurate CRM and sales engagement records, leverage AI tools to personalise outreach at scale without losing the human touch, and continuously sharpen your market expertise to become a genuine authority in the customer service and CRM space.

Requirements

Professional

Qualifications

• Full professional proficiency in English, with excellent written and verbal communication skills.
• Experience in a sales, customer-facing, or outbound prospecting role.
• Familiarity with CRM systems and sales prospecting tools (e.g. Salesforce, LinkedIn Sales Navigator, Outreach) is a plus.
• An understanding of or genuine interest in the customer service and CRM industry, alongside AI.

About You:

• Self-motivated and results-oriented, with a drive to meet and exceed targets consistently.
• Passionate about building a career in consultative sales and eager to learn and develop quickly.
• Strong communicator, who can engage prospects confidently and handle objections with professionalism.
• Organised and detail-oriented, able to manage a high volume of outreach activity while keeping CRM records accurate.
• Collaborative team player who also thrives working independently to achieve individual goals.
• Curious and commercially aware, staying informed about market trends and the competitive landscape.
• Located commutable distance from our Farringdon office (3/4 days a week).

Benefits

• Competitive base salary + variable compensation and 5% employer pension on top
• 25 days’ paid annual leave + 5 Dixa Wellbeing days for recharging
• Private health insurance
• Daily In-Office Lunch allowance (Deliveroo)