Senior Manager, Customer Success Architects, EMEA
Job description
Overview
Working at Atlassian
Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.
Responsibilities
What you'll do
In this role, you will be instrumental in shaping the future of customer adoption across Atlassian’s Cloud Platform, Strategy Collection, and AI solutions. You will spearhead initiatives that help enterprise customers successfully implement and realize value from these offerings, ensuring our solutions are innovative, scalable, and aligned with customer needs. Your responsibilities will include managing a talented team of Customer Success Architects across these focus areas, guiding them to deliver exceptional value to our enterprise customers. You will collaborate with cross-functional teams to identify opportunities for technical adoption, address security and implementation considerations, and drive successful adoption at scale.
You will also be tasked with developing strategic plans that enhance customer satisfaction and operational efficiency. By leveraging your technical expertise, you will provide insights that bridge the gap between technology and business objectives. Your leadership will empower your team to showcase their successes, fostering a culture of continuous improvement and innovation. Ultimately, your goal will be to help our customers maximize their investment in Atlassian solutions, ensuring they achieve their desired outcomes.
Compensation
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. We follow consistent hiring practices and account for each candidate's skills, knowledge, and experience when setting base pay within the range.
This role may also be eligible for benefits, bonuses, commissions, and equity.
Qualifications
On your first day, we'll expect you to have:
- A strong foundation in enterprise SaaS technologies, cloud platforms, and technical adoption within a business context.
- Proven experience in leading teams and managing projects in a fast-paced environment.
- Excellent communication skills, with the ability to influence and engage stakeholders at all levels.
- A customer-centric mindset, with a track record of driving successful adoption of technology solutions.
- Familiarity with Atlassian products and a passion for helping teams work better together.
- Develop and execute the global strategy for technical adoption across Cloud Platform, Strategy Collection, and AI solutions, aligning with Atlassian’s business goals and customer needs.
- Identify and launch new programs, methodologies, and best practices to drive customer adoption and value realization.
- Serve as an executive sponsor for key accounts, building trusted relationships with customer stakeholders and ensuring alignment with their business objectives.
Your background
- Experience: 10+ years in customer success, consulting, or SaaS implementation, with at least 5 years in a leadership role managing large-scale, billable services portfolios and teams.
- Technical Aptitude: Demonstrated expertise in enterprise SaaS, cloud platform capabilities, and the Atlassian ecosystem including hands-on Atlassian product knowledge and experience, ability to influence technical teams, and familiarity with modern development and integration approaches are essential for this role.
- Team Management & Development: Lead and develop a high-performing team of Customer Success Architects while fostering a culture of collaboration, accountability, and continuous learning through clear performance expectations and career development support.
- Operational Excellence: Oversee technical adoption and implementation projects to ensure high-quality outcomes while enhancing project governance and driving the adoption of standardized management frameworks.
- Cross-Functional Collaboration: Partner with Sales, Product, Customer Success, and Engineering to deliver integrated customer solutions and drive business outcomes.
Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh.
In line with local law, identity verification (which may include use of biometric data) is a condition of employment with Atlassian for employment fraud purposes.
Skills mentioned
The Future of Atlassian starts with you. At Atlassian, our future is rooted in helping teams unleash their potential by building tools that inspire collaboration and facilitate growth — interested in what’s next? We’re looking for people who believe that we can accomplish so much more together than apart. Let’s build our future, together We’ve got an ambitious road ahead. Join our team and help us shape the future. Going virtual together We're entering a new era of work, one that will see more of our day-to-day tasks taking place in a virtual environment, and we're adapting to embrace this change. Into the cloud Our products help teams of all sizes to do amazing things. As we bring our product suite to the cloud we're innovating every day. Atlassian is for everyone It's our mission to unleash the potential in every team, and we know that teams perform best when they are diverse and every team member feels that they belong. It's the unique contributions of all Atlassians that drive our success, and we're committed to building a culture where everyone has the opportunity to do meaningful work and be recognized for their efforts. To that end, we are committed to providing an environment free of discrimination for everyone. Perks of the trade Foundation leave: We love to pay it forward, so you get five paid days a year to volunteer at your favorite charity. Be the change in your community. Ownership: We're all eligible for equity awards, and we have big plans. That means when we play together, we win together. Work/life balance: Here at Atlassian, life is good. We have flexible hours, loads of time off, awesome events, and a generous relocation program. Modern Health: Our global partnership provides app-based mental health support at no cost. Learning budget: Growth is important. It’s why we provide a dedicated learning budget to support everyone’s growth & development. Workspace your way: Whether you’re based in an office or working remotely, we provide the tools or financial support to make your workspace work for you.
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