Senior Product Designer, User Centred Design

About You

At National Grid, we light up the world by harnessing the unique strengths of our people. Join us as a Senior Product Designer to be part of a team that's driving forward the energy transition, creating a brighter, more sustainable future for all. Unleash your superpower and bring energy to life.

National Grid is hiring a Senior Product Designer - This position is based from our Warwick office however we offer flexible hybrid working options.

Job Purpose

The Senior Product Designer will work across discovery, design and delivery, helping teams understand user needs, shape product direction and create intuitive experiences for National Grid’s enterprise platforms. Embedded within a squad, the role will work closely with the Product Owner, Business Analyst and Tech Lead from problem definition through to launch, ensuring solutions are desirable, usable, feasible and aligned to user and business outcomes.

What You'll Do

• Partner with the Product Owner, Business Analyst and Tech Lead within your squad to understand desired product outcomes and how end users interact with the platform.
• Map end-to-end user journeys, workflows and service interactions to identify pain points, unmet needs and opportunities for improvement.
• Translate user needs, business goals and operational constraints into clear problem statements and experience opportunities.
• Use discovery activities, usability evaluation and evidence to identify risks, assumptions and adoption challenges early.
• Translate complex business requirements and low-fidelity concepts into intuitive, brand-compliant user interfaces for enterprise workflows.
• Create wireframes, high-fidelity designs and interactive prototypes to illustrate design ideas and user flows.
• Execute the final visual design stage and produce full specifications for hand-off to engineering.
• Iterate designs based on user feedback, usability testing and stakeholder input.
• Use qualitative and quantitative evidence from discovery, usability testing, analytics and stakeholder input to shape design recommendations and clearly explain the trade-offs behind them.

About You

• 5+ years of relevant experience in user experience design, digital product design, usability testing and strategy development.
• Experience designing for enterprise or B2B software with complex workflows and multiple user types.
• Proven, demonstrable UI design skills with a strong portfolio showing end-to-end delivery work.
• Proficiency in Figma, including component libraries, variants and prototyping.
• Experience with the development and maintenance of design systems and pattern libraries.
• Experience with qualitative and quantitative research tools such as UserTesting, Optimal Workshop, HotJar or Pendo.
• Experience working within Agile or Scrum methodologies, collaborating with cross-functional teams.
• Strong communication skills to convey design rationale to product and engineering stakeholders.
• Comfortable working autonomously, managing ambiguity and multitasking across delivery priorities.
• Comfortable using AI tools within the design workflow for ideation, research synthesis or rapid prototyping while maintaining a high quality bar.

Qualifications

• Relevant degree, professional qualification or equivalent practical experience in product design, user experience design, interaction design, human-computer interaction or a related discipline.
• Evidence of continued professional development in relevant product design, user research, accessibility or digital delivery practices.

Desirable

• Experience in finance, insurance, telecommunications or similarly regulated industries is highly desirable.
• Uses AI tools to support smoother collaboration and more scalable ways of working.

What You'll Get

A competitive salary between £57,000 – £67,000 dependent on capability

As well as your base salary, you will receive

• 26 days holiday, plus eight statutory days, an option to buy extra holiday days, and the option to holiday swap up to 3 bank holiday days
• An annual performance incentive
• A generous pension scheme, double matched up to 6% of your salary each month. For every £1 you contribute we’ll put in another £2, so if you put in 6%, we’ll add 12% giving a total of 18% to your pension pot
• Life insurance at 10 times basic salary
• Employer funding towards a portion of your Private Medical Insurance.
• You will also have access to a number of flexible benefits such as a share incentive plan, salary sacrifice car and technology schemes, support via employee assistance lines and matched charity giving to name a few.

More Information

The closing date for this vacancy is 21st October. However, we encourage candidates to submit their applications as early as possible and not to wait until the published closing date. National Grid’s recruitment periods can and may vary. We reserve the right to remove this advert or close it to further applications at any point during the recruitment process.

In NGET we are passionate about both operating our network safely and providing highly reliable quality of supply for our customers. At the heart of achieving these outcomes is the effective control and operation of our network.

To find out more about us, please follow the link below:

DE & I statement

At National Grid, we work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office.

Our goal is to drive, develop and operate our business in a way that results in a more inclusive culture. All employment is decided on the basis of qualifications, the innovation from diverse teams & perspectives and business need. We are committed to building a workforce so we can represent the communities we serve and have a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential.

Please note that in most cases, National Grid is unable to offer sponsorship for employment under the UK points-based immigration system. As such, applicants must have the legal right to work in the UK without requiring sponsorship now or in the future under the UK points-based immigration system. However, in exceptional circumstances where there is a clear and demonstrable need for specialist skills that cannot be sourced from the local labour market, National Grid may consider offering sponsorship. All applications are welcome from candidates who meet these requirements, regardless of race, nationality, or ethnic origin.

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