Senior Vice President, Client Processing Manager

Description

We’re seeking a future team member for the role of Senior Vice President, Client Processing Manager to join our Wealth Services Operations Asset Movement Team. This role is located in Manchester, UK

In this role, you’ll make an impact in the following ways:

• Manage team processing asset movement ensuring accuracy and adherence to agreed service levels, including inbound, outbound, internal, and external asset movement activity
• Oversee processing of asset movement instructions for completeness, accuracy, and adherence to operational procedures and control requirements
• Ensure timely investigation and resolution of exceptions, breaks, rejected instructions, and aging items, acting as main escalation point for unresolved issues and queries
• Develop and maintain working relationships with internal teams, counterparties, custodians, brokers, and other stakeholders to progress asset movement activity and resolve issues
• Monitor team queues, case volumes, and priority items to ensure timely completion of daily work
• Ensure all activity is completed in accordance with risk and control standards, escalation procedures, and regulatory requirements.
• Facilitate maintenance of accurate records and supporting documentation for all asset movement-related activity.
• Build a culture of continuous improvement by identifying process inefficiencies, recurring issues, and control gaps with a particular focus on AI and digital solutions
• Provide subject matter support to colleagues and assist with training or guidance for less experienced team members where needed.
• Recruits, leads, motivates, and develops staff to maximize individual contribution, support professional growth, and foster strong team collaboration

To be successful in this role, we’re seeking the following:

• Experience in operations, asset servicing, wealth services, securities processing, or asset movement-related functions.
• Good understanding of asset movement processes, controls, and operational risks.
• Strong attention to detail with the ability to manage high-volume processing accurately.
• Effective problem-solving and investigation skills.
• Strong verbal and written communication skills.
• Ability to work independently and collaboratively in a team-based environment.
• Good organisational skills and ability to manage competing priorities.
• Excel skills such as pivots, lookups and data analysis of multiple/large data sets
• Awareness of digital tooling and AI capabilities