Windows Administrator

Responsible for the complete customer support experience

Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)

Identify cases that require escalation (either technically or strategically)

Create and maintain incident management requests to product group or engineering group

Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience

Provide ramp activities, knowledge sharing, technical coaching and mentoring

Drive technical collaboration and engagement outside of Customer Service & Support (Product Engineering teams, Services, Support, Regions)

Lead or participate in building communities with peer delivery roles; may be workload or specialty specific

Qualifications

Required

Qualifications

English Language: fluent in reading, writing, and speaking

Technical skills and hands on experience in 2 or more of the following areas: Active Directory, ADFS, SSO configuration, Azure Identity protection, Conditional Access, Identity Management, O365 Identity, Azure MFA

Technical experience and knowledge working in Azure technical support or equivalent technology

Experience supporting large and complex geographically distributed enterprise environments with 1000+ users

Experience in one or more of these areas desirable

Experience with Azure AD

Ability to work non-standard hours, weekends and public holidays if required

Preferred

Qualifications

2+ years prior product, technical support customer facing experience

Windows System Administration, Certificates, PKI, DNS, Networking, Virtualization, PowerShell scripting

OS Internals concepts, load balancing, geo-redundancy, CDN and VPN technologies