German-Speaking Technical Support Analyst - Budapest & Debrecen

Interested in Smart Homes and Green Energy?

As a Technical Support Analyst, you’ll be on the front line helping German-speaking customers get the most out of their devices. This isn’t just about answering calls — it’s about problem-solving, educating, and leaving each customer feeling genuinely supported.

Location: Budapest/Debrecen

Work Mode: Onsite, hybrid after probation

Working Hours: 8:30 – 17:00

Employment type: Full-time, 40 hours / week

What You’ll Be Doing

• Respond to customer inquiries via phone, chat, and email with professionalism and clarity
• Troubleshoot and resolve hardware/software issues
• Escalate unresolved issues to internal teams following structured processes
• Take full ownership of the customer journey — from first question to full resolution
• Maintain accurate case logs and comply with data security and privacy policies
• Communicate effectively with colleagues and contribute to a positive team environment

• Strong communication skills in German (C1) and English (B2)
• A customer-focused mindset — you stay calm, helpful, and solutions-oriented
• Confidence working with tech
• Basic familiarity with Microsoft Office and common troubleshooting tools
• Ability to stay organized and handle multiple conversations with care and clarity
• Previous BPO, customer support, or helpdesk experience is a big plus

• Genuinely interested in green energy and smart devices
• Curious and proactive — you investigate, not just answer
• Someone who brings empathy to every conversation
• Comfortable working in a structured, process-driven environment

• Work with a top-tier global brand in a high-growth industry
• Private health insurance package
• Competitive salary and cafeteria benefit package
• Paid training to fully onboard you with the tools and tech
• A stable, full-time position in a modern office
• A fun, multicultural team where your ideas and input matter
• Real development opportunities inside a growing European support hub

• Medical assistance
• Shower
• Corporate events
• Bicycle storage
• Parking
• Free coffee, soft drinks