Client Performance Manager

Client Performance Manager, Virgin Media Television

About Virgin Media:

Virgin Media Ireland is home to the country’s fastest broadband and is the leading provider of connected entertainment and broadcasting. We power millions of connections nationwide every single day, delivering award winning ultrafast broadband, TV, mobile and home phone services that keep Ireland working, streaming and communicating at superfast speed. Our Virgin Media Business division provides the fastest broadband speeds and advanced connectivity solutions for entrepreneurs, SMEs, large organisations and the public sector.

Virgin Media Television is Ireland’s number one commercial public service broadcaster, delivering four free‑to‑air channels - Virgin Media One, Virgin Media Two, Virgin Media Three and Virgin Media Four, along with Virgin Media Play, our state‑of‑the‑art free streaming service. We deliver fresh, diverse and original Irish content - from news and current affairs to entertainment, factual and drama - alongside the best of international programming.

Virgin Media Ireland is part of Liberty Global Ltd. (Nasdaq: LBTYA, LBTYB, LBTYK), a leading international converged connectivity and investment company. Liberty Global manages three complementary platforms: Liberty Telecom, which provides around 80 million fixed and mobile connections across Europe and generates $21.6 billion in aggregate revenue; Liberty Growth, which invests in scalable technology, media, sports and infrastructure businesses valued at $3.4 billion; and Liberty Services, which delivers technology, operational and financial services generating approximately $700 million annually*. Together, these platforms create long‑term, sustainable value for shareholders.

For more information, visit [external link].

*As independently valued as of December 31, 2025.

Represents full year 2025 revenue of Liberty Services, substantially all of which is derived from our consolidated businesses and nonconsolidated joint ventures.

About the Role

Reporting to the Client Performance Lead, the Client Performance Executive / Campaign Delivery Lead is responsible for best-in-class campaign delivery across all Virgin Media Television platforms, while also acting as a mentor and day‑to‑day role model for Client Performance team members.

This role combines hands-on campaign ownership with a clear responsibility to support, coach, and develop colleagues, ensuring high delivery standards, consistency, and confidence across the wider team.

Key Responsibilities

• Own the end-to-end delivery of broadcast, sponsorship, competitions, branded content, and multi-platform campaigns across Virgin Media One, Two, Three, Four, Virgin Media Player, and social channels.
• Proactively manage agency portfolio patch, including delivery schedules, approvals, and risks to ensure campaigns are delivered on time and to the highest standard.
• Attend campaign kick-offs, ensuring briefs are complete, timelines are realistic, and all stakeholders are aligned from the outset.
• Manage campaign schedules, materials, approvals, and delivery milestones, proactively addressing risks before they impact airtime or client outcomes.
• Act as a quality controller for campaign execution, reviewing output to ensure it meets client, commercial, and broadcasting standards.
• Monitor live campaigns and respond quickly to any delivery issues, liaising with internal teams to resolve efficiently and professionally.
• Ensure accurate delivery reporting, including viewership data, campaign performance analysis, and post-campaign reporting within agreed timelines.
• Contribute to a collaborative, team culture focused on accountability, quality, and continuous improvement.
• Act as a dependable escalation point during busy periods, helping maintain service levels under pressure.
• Ensure accurate billing, contracting, and financial governance across portfolio accounts
• Demonstrate strong financial acumen, ensuring campaigns are delivered efficiently.
• Act as a mentor and trusted point of support for Client Performance Executives, particularly on campaign delivery, prioritisation, and stakeholder communication.
• Provide support to team where needed (briefs, delivery plans, reports) to ensure accuracy, clarity, and adherence to best practice.
• Contribute to onboarding and training of new team members, ensuring they understand systems, processes, and expected delivery standards, time management, stakeholder communication, and prioritisation in a fast-paced environment.
• Role-model professional behaviours, accountability, and client-first thinking at all times.
• Build strong cross-functional relationships and confidently challenge where required to protect client outcomes and standards.
• Ensure all campaigns comply with BAI and Virgin Media Television regulations and guidelines.
• Champion use of AI-driven tools and ways of working to enhance productivity, insight and client outcomes
• Represent Virgin Media Television at client meetings, briefings, and industry events.
• Stay current on advertising, sponsorship, branded content trends, and media innovation.

The Person:

• 2–3 years’ experience in client services, media, advertising, or commercial partnerships.
• Relevant qualification in business, marketing, media, or a related discipline.
• Demonstrated experience managing client relationships and delivering commercial campaigns.
• Strong analytical capability with confidence interpreting performance data.
• Ability to thrive in a fast-paced, deadline-driven environment.
• Naturally client-focused with a relationship-first mindset.
• Highly organised, detail-oriented, and confident managing multiple accounts simultaneously.
• Commercially aware, solution-driven, and comfortable having performance-based conversations.
• Clear, confident communicator with strong presentation skills.
• Proactive, resilient, and accountable—takes ownership rather than waiting for direction.
• Collaborative team player with the confidence to lead when needed.

Virgin Media is an equal opportunities employer. Having a diverse workforce is critical to the success of our business.

Join and you’ll be part of the Virgin Media family. You can trust us to do the right thing by you. We’re a great place to work and we offer impressive benefits too. Get ready for a generous holiday allowance, birthday day off, contributory pension, healthcare and discounts on our fantastic mobile broadband and cable.