Senior Solutions Engineer

Why Sony Interactive Entertainment?

Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.

Department

overview

The Senior Solutions Engineer leads the design and delivery of complex employee technology automations and integrations. The role converts agreed architecture and service needs into reliable production solutions that help teams detect issues earlier, resolve appropriate cases safely, and spend more time on high value employee enablement. This individual owns substantial engineering work from technical design through testing, deployment, monitoring, and operational handover.

What you’ll be doing:

Solution delivery

• Lead technical design and implementation for defined complex automation or integration initiatives within agreed architecture and security standards.

• Build and integrate APIs, workflows, scripts, and platform capabilities across employee technology and support systems.

• Use endpoint and service signals to support detection, validation, approved remediation, exception handling, and outcome recording.

• Plan and execute testing, deployment, monitoring, rollback, documentation, and operational handover.

Platform engineering and integration

• Design and implement robust integrations across relevant services such as ServiceNow, Moveworks, Jira, Slack, Nexthink, Jamf, Microsoft Intune, Microsoft 365, and Microsoft Graph.

• Develop API connectors and orchestrated workflows that handle authentication, permissions, pagination, rate limits, retries, data mapping, and platform failures.

• Build reusable components and deployment practices that make new use cases faster to deliver without creating fragile dependencies.

• Work with platform owners to validate interfaces, test data flows, and resolve integration issues across systems.

Predictive support and AI

• Turn agreed telemetry and service use cases into production detection, triage, notification, guided resolution, or approved remediation workflows.

• Implement safeguards such as eligibility checks, thresholds, approvals, idempotency, audit logs, rollback, and escalation for unresolved or unsafe cases.

• Integrate AI assisted capabilities where approved, evaluate output quality against defined cases, and keep a supported path for uncertain results.

• Instrument solutions so teams can distinguish executions, successful resolutions, employee outcomes, and exceptions.

Technical development and operations

• Develop and review Python, PowerShell, JavaScript, or similar code; use source control, automated tests, peer review, and deployment controls.

• Optimize performance and reliability, investigate complex failures, and maintain documentation and runbooks for production support.

Engineering practice and collaboration

• Document implementation tradeoffs and work with architecture and policy owners on decisions that cross platform boundaries.

• Review code and designs within assigned initiatives; coach other engineers and promote maintainable, reusable components.

• Partner with operations and platform owners to improve deployed solutions from production feedback and observed failure modes.

• Investigate complex technical issues spanning systems and improve reliability after release.

What we are looking for:

Required

• Strong experience delivering and operating production integrations, automation, or service workflows.

• Proficiency in at least one relevant language such as Python, PowerShell, or JavaScript, plus API integration and testing practices.

• Experience owning complex work through design, deployment, monitoring, and support handover.

• Ability to work with platform owners and explain implementation choices to technical and nontechnical partners.

• Degree in a relevant field or equivalent practical experience.

• Experience with authentication, data mapping, error handling, observability, and resilience in enterprise API integrations.

• Ability to lead technical delivery across multiple contributors and improve solutions after release.

Preferred

• Experience with employee technology, endpoint telemetry, service management, or collaboration platforms.

• AI assisted workflows, cloud services, and secure automation controls.

Benefits

• Discretionary bonus opportunity
• Private Medical Insurance
• Dental Scheme
• 25 days holiday per year
• On Site Gym
• Subsidised Café
• Free soft drinks
• On site bar
• Access to cycle garage and showers

Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.

Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.