IT Support Specialist (Tier III)

Second Nature delivers AI-powered sales training to enterprise customers worldwide. As our IT Support Specialist, you will lead the company's IT function as a one-person team within DevOps, supporting employees across Israel, the US, and EMEA. Serving enterprise customers means enterprise-grade expectations land on a startup-sized function: the role spans day-to-day support through to strategic projects that keep the company secure, compliant, and productive.

Responsibilities

• Manage the Windows and macOS device fleet through Microsoft Intune, including hardware provisioning and office infrastructure (networking, meeting rooms)
• Administer identity and access in Microsoft Entra ID, including Conditional Access, MFA, and SSO/SCIM
• Operate security tooling, including Microsoft Defender, patch management, and email authentication (DMARC/DKIM), and lead the response to security incidents
• Administer the company's SaaS and AI tools (Claude, Microsoft Copilot, Cursor, MCP integrations), covering provisioning, licensing, and approval
• Manage employee access to cloud platforms and internal systems (GCP, Azure, GitHub, VPN)
• Support ISO 27001, ISO 42001, and SOC 2 compliance, including audits, access reviews, and security awareness training
• Own the onboarding and offboarding process, ensuring new hires are fully equipped before their first day
• Manage the IT service desk (Jira Service Management) and maintain the IT knowledge base
• Automate recurring tasks using Python, PowerShell, and the Microsoft Graph API
• Manage IT vendors, licensing, and associated costs

Requirements

Must have:

• Ability to work independently as the organization's sole IT professional
• A strong service orientation and a proactive approach to anticipating needs
• Proven Tier 3 IT support experience; strong Tier 2 candidates who learn quickly are also encouraged to apply
• Hands-on experience with Microsoft Entra ID, SSO, and managing Windows and macOS devices through Intune or a comparable MDM
• Hands-on experience with security tooling and incident handling
• Experience administering SaaS platforms
• Scripting proficiency in Python or PowerShell
• Regular use of AI tools, with sound judgment in governing their use across an organization
• Experience supporting compliance or audit processes
• Professional working proficiency in English

Preferred qualifications

• Experience in enterprise or regulated environments

What we offer

• Full ownership of the IT function, with the autonomy to shape its processes and tooling
• Company-wide impact across every department
• A collaborative DevOps team that invests in your technical growth

We value service orientation above all: technical skills can be developed, but a commitment to enabling others is essential. The person we are looking for asks a new hire what they need before their first day, instead of waiting for a ticket to arrive in the right format.