Cloud Engineer (L2)

JOB DESCRIPTION

Cloud Engineer (L2)

RFP | 18x7 AWS & Azure Managed NOC

ROLE PURPOSE

ENGAGEMENT CONTEXT

Provide L2 technical operations and

advanced troubleshooting for AWS and Azure, supporting diagnosis,

remediation, performance, capacity and operational improvement.

multi-business-unit cloud environment

with AWS and Azure workloads; 18x7 managed operations; customer

monitoring/ITSM ecosystem; ITIL-aligned governance, automation and continuous

improvement.

Key Responsibilities

· Troubleshoot AWS/Azure compute,

networking, storage, databases, IAM, load balancing and backup.

· Analyze Datadog, CloudWatch and

Azure Monitor metrics, logs, traces and event history.

· Execute approved remediation

and automation within change/risk controls.

· Support incident, problem and

change management, including RCA inputs.

· Tune monitoring and recommend

changes to reduce false positives and alert noise.

· Perform capacity, performance

and availability reviews and identify optimization opportunities.

· Support patching, maintenance

and operational readiness.

· Maintain technical runbooks,

SOPs, known-error records and knowledge articles.

· Participate in major incidents

and cross-domain technical bridges.

Must-Have Technical & Operational Skills

· 4–7 years cloud/infrastructure

operations with L2 troubleshooting.

· Strong AWS and Azure

core-services knowledge.

· Cloud networking: VPC/VNet,

routing, security groups/NSGs and load balancers.

· Compute, storage, backup,

database and IAM operations.

· Datadog, CloudWatch and Azure

Monitor experience.

· Troubleshooting from metrics,

logs, traces and events.

· ITIL-aligned Incident, Problem,

Change and Major Incident knowledge.

· PowerShell, Python, Bash or

equivalent scripting.

· Ability to support rotational

18x7 operations.

Nice-to-Have Skills

· AWS Associate and/or Azure

Administrator/Engineer certification.

· Terraform/IaC.

· Serverless services such as

Lambda, API Gateway and managed databases.

· FinOps/cost optimization and

rightsizing.

· Event-driven

automation/auto-remediation.

· Experience in customer-facing

or regulated environments.

Working Model

· Operate within defined governance,

security, access-control, change and escalation procedures.

· Maintain accurate operational

documentation, handover records and knowledge assets.