Customer Service Specialist
पद का विवरण
Core Network solutions. You'll engage in hands-on fault management and configuration, driving integration activities alongside cross-functional project teams. Our environment fosters innovation and continuous learning, encouraging you to share insights and best practices. You'll play a crucial role in ensuring customer satisfaction and service continuity, addressing issues effectively and proactively. We prioritize professional growth, offering access to training and resources to enhance your skills in cutting-edge technologies like cloud-native architecture and microservices. Enjoy flexible work arrangements, competitive compensation, and a supportive culture that values work-life balance as we strive to shape the future of connectivity together.
- Manage fault configuration and conduct fault management within the 5G SA Core Network.
- Collaborate with project teams on High-Level Design (HLD), Low-Level Design (LLD), and design reviews.
- Coordinate network integration activities in partnership with project teams.
- Handle trouble tickets and change requests, ensuring service level agreements (SLA) are met.
- Prepare Method of Procedure (MOP) and Work Instructions (WI) for activities and document learning.
- Implement and verify the configuration and integration of nodes or systems.
- Analyse root causes in collaboration with the care team and guide team members through complex configurations.
- Participate in governance calls; analyse and implement feedback from customers.
Must-Have:
- Require a bachelor's or master's degree in a related field.
- Typically, a minimum 5–10 years of hands-on experience with Ericsson IMS Core Domain components (CSCF, SBG, MTAS, IP Works, EMM)
- Proficiency in 5G/LTE/VoLTE end-to-end call flows
- Strong knowledge of Cloud Native Architecture, Microservices, Kubernetes, and Containers
- Expertise in 5G Core IMS Architecture interfaces and protocols
- Experience of managing trouble tickets and customer issues within SLA
Nice-To-Have:
- Familiarity with Service Based Architecture concepts and Network Slicing
- Experience in covering calls and problem-solving customer feedback
- Understanding of fault management and configuration in 5G SA Core Network
- Ability to prepare Method of Procedure (MOP) and Work Instructions (WI)
- Experience in coordinating network integration activities.
उल्लिखित कौशल
Nokia Corporation is a Finnish multinational telecommunications, information technology, and consumer electronics corporation founded in 1865. It has a rich legacy of innovation that includes pivotal contributions to the development of the telecommunications industry. Recognized as a technology leader across mobile, fixed, and cloud networks, Nokia's solutions have enabled numerous organizations to achieve a more productive, sustainable, and inclusive world. At the core of Nokia's philosophy is the aim to create technology that connects people and helps them act together. The company focuses on innovations that enhance the capabilities of networks, thereby allowing both service providers and enterprises to maximize their potential. Nokia's operations span a wide range of technologies from the initial days in the paper and rubber industries through its evolution into a significant player in telecommunications and digital technology. Nokia is committed to investing in research and development, largely through its award-winning Nokia Bell Labs. This dedication to innovation ensures that the company remains at the forefront of the industry, driving advancements in areas such as 5G, network automation, and AI-powered applications. With approximately 86,700 employees and a significant presence in over 130 countries, Nokia continues to serve as a trusted partner for businesses and governmental organizations, delivering high-performance solutions that enable them to thrive in an increasingly digital world.
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