Instructional Designer

Instructional Designer will transform how MCO customers learn, adopt, and grow with our platform. You will design and deliver role-based training programs that integrate seamlessly with our Knowledge Base (CMS), Digital Adoption Platform (DAP), and Learning Management System (LMS). Beyond building courses, you will leverage AI technologies, semantic search, adaptive learning, and intelligent chatbots, to create personalized, data-driven learning journeys that meet needs of the customers. This role is ideal for someone who thrives at the intersection of instructional design and digital innovation, combining creativity, technology, and analytics to deliver measurable impact on adoption, satisfaction, and retention

Responsibilities

• Conduct training needs assessments to identify learning gaps and define measurable outcomes
• Design structured curricula, learning objectives, and assessments aligned to customer personas and roles
• Develop engaging, multimedia learning content including videos, interactive modules, and microlearning assets
• Ensure all learning content is SCORM/xAPI compliant for effective LMS delivery and reporting
• Collaborate closely with Product, Support, SMEs, and AI teams to ensure accuracy and alignment with product capabilities
• Design and implement AI‑driven personalization within learning paths based on learner behavior and role
• Partner with Product and AI teams to enable semantic search and chatbot‑assisted learning support
• Analyze learner data and learning analytics to optimize content effectiveness and surface content gaps
• Maintain and continuously refresh training materials based on product evolution, customer feedback, and performance insights
• Pilot training programs with customer cohorts and iterate rapidly based on results

Requirements

• 8-15 years in instructional design, course development, or learning experience roles (preferably in SaaS/enterprise).
• Experience with e-learning authoring tools (EasyGenerator, Articulate Storyline, Captivate, Camtasia, etc.) and LMS platforms.
• Experience in multimedia design, video scripts, infographics, interactive modules.
• Familiarity with AI in learning (adaptive learning systems, chatbots, recommendation engines, or semantic search).
• Expertise in SCORM/xAPI standards to ensure interoperability and reporting.
• Ability to analyze training data and apply AI/ML insights to improve outcomes.
• Excellent communication and collaboration skills across product, technical, and customer-facing teams.
• Strong understanding of adult learning principles, instructional design models, and learner engagement strategies.
• Preferred: Exposure to AI tools such as Google Vids, HeyGen,Canva AI,Adobe Premiere Pro,Notion AI
• Strong storyboard creation, script writing, content structuring, and assessment design capabilities.

Benefits

• Make a real impact – Shape how customers learn, adopt, and succeed with MCO products.
• Work on what's next – Use AI and modern learning technologies to create engaging learning experiences.
• Global exposure – Partner with teams and stakeholders across different regions and functions.
• Grow your career – Build expertise in customer education, enablement, learning strategy, and technology.
• Great culture – Join a collaborative, supportive team that values ownership, innovation, and continuous learning.
• Competitive rewards – Attractive compensation, recognition for your contributions, and opportunities to grow with the business.