IT Support Specialist

Job Title: IT Support Specialist

Location: Wenodo – Bhopal

Experience: Minimum 1 Year

Employment Type: Full-time

About Wenodo

Wenodo provides IT and business solutions to restaurant and hospitality brands across regions such as the UK and UAE. Our team supports clients with their daily IT operations and technical requirements.

Role Overview

We are looking for a proactive IT Support Specialist to join our Bhopal team. The role involves handling technical support requests, troubleshooting IT issues, and assisting international clients. Strong communication skills and a problem-solving mindset are essential.

Key Responsibilities

• Provide technical support to clients and internal teams.
• Troubleshoot hardware, software, and system-related issues.
• Manage and respond to requests through a ticketing system.
• Assist with laptop setup, software installation, and system configuration.
• Maintain documentation of issues and resolutions.

Requirements

Requirements

• Bachelor’s degree (preferred in IT or a related field).
• Minimum 1 year of IT support experience.
• Experience working with ticketing/support management systems.
• Strong verbal and written communication skills to support clients from UK and UAE.
• Basic understanding of data analysis and reporting.
• Willingness to learn new technologies and adapt quickly.
• Comfortable working in rotational shifts when required.
• Strong troubleshooting and problem-solving skills.