Lead Security Analyst - Ping Advanced Identity Cloud
पद का विवरण
Role
Summary
The Lead Security Analyst should work as a technical SME/Lead for the Ping Advanced Identity Cloud (AIC) solution, key delivery outcomes expected from this role are:• Analyze requirements related to MINOR enhancements, solution design, implement, test and deploy• Understand the solution architecture and design done by the engineering team for new business requirements. Clarify and transition seamlessly for Operations.• Analyze and resolve L3, L2 tickets• Application Onboarding in Ping AIC – Standard, out of the box patterns (SAML, OAUTH/OIDC, SCIM)• Application customization – JavaScript driven• Minimal experience in Workforce access management solutions like Entra ID• Good understanding of MFA, Passwordless authentication (FIDO2) and Identity Proofing• Triage & resolve production incidents, restore the service availability within SLA targets• Identify manual repetitive tasks, tickets, process gaps. Plan to automate, reduce ticket volumes and improve productivity and efficiency.• Maintain knowledge repository – Runbook, Playbook, Architecture/Design and SOP documents• Mentor and guide the Security analysts and associates deployed for CIAM workstream• Flexible working in shifts as per roster rotation.• Cross-skilling, Up-skilling in other services under the scope of the CIAM operations team• Motivate the team members to complete the certification related to Ping AIC or Entra IDBeyond the above outcomes, driving continuous service improvements to automate the manual L1/1.5 tasks, Support Program, Project status updates with respect to the Access Management (CIAM, Workforce) operations workstream.Requirements
EducationRequirements
Minimum Bachelor’s Degree: BE degree in Computer Science, Information Security, or a related field.Years of Experience:Minimum Years of Experience: 8-12 years5-6 years of relevant implementation and support experience in Ping Advance Identity cloud or Ping Access/Ping Federate or ForgeRock Identity Cloud or ForgeRock Open AM.BasicQualifications
• 8-12 years of experience in implementation & operations support leveraging access management solution (Ping Advanced Identity Cloud or ForgeRock Identity Cloud or ForgeRock Open AM). Other CIAM solutions like OKTA, Ping Access/Ping Federate, Entra ID experience is acceptable, but Ping AIC or ForgeRock Identity Cloud experience (minimum 5-6 years) is mandatory.• Working in shift model as per roster rotation strategy• Team collaboration, Effective communicationTechnicalSkills
• Hands-on implementation & operations support experience in Ping Advanced Identity Cloud or ForgeRock Identity Cloud or ForgeRock Open AM. L2/L3 tickets, App Onboarding.PreferredQualifications
• CIAM Implementation and Operations support experience.• Exposure to Workforce access management implementation and multi-factor authentication.• Scripting and Java development experienceउल्लिखित कौशल
Staples Inc. began its journey in 1986, founded by Leo Kahn and Thomas G. Stemberg, who recognized a niche in the office supply market during a time when businesses relied heavily on small, local stores for critical supplies. The very first store, opened in Brighton, Massachusetts, was an embodiment of their vision — a one-stop superstore dedicated to office supplies. Over the years, Staples effectively pioneered the highly competitive landscape of workspace products, offering everything from traditional office supplies to modern technology and furniture. With a mission to empower businesses and organizations, Staples now operates not just retail stores but also a robust eCommerce platform and a commercial business division, catering to the needs of a diverse clientele, including small businesses and major corporations. Staples has built a reputation for exceptional customer service and product variety, leading the industry with innovative solutions meant to enhance productivity, streamline operations, and create dynamic work environments. By emphasizing their expansive supply range and a commitment to sustainability, the company pledges to meet varying customer needs, even as they adapt to market trends. As of today, Staples continues to thrive with over 1,000 retail locations across the U.S., a significant presence in the eCommerce space, and a dedicated team of over 12,000 employees ready to help businesses work better, both in-office and remotely. Staples champions a culture of inclusion and is dedicated to giving back to the communities they serve, donating millions to support employees in need and encouraging workforce development and sustainability.
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