Manager - Sales (Test)

Job Description

Role: Manager – IT Operations Department: IT Infrastructure Experience: 12+Years Location: Bengaluru

About Embark

Established in 2025, Embark is a premier, fully integrated platform dedicated to accelerating the establishment and expansion of Global Capability Centres (GCCs) in India. Embark simplifies the expansion of global companies in India by serving as a single-source execution partner, providing global organizations with a seamless, end-to-end solution to design, execute, and evolve their India hubs with speed and strategic certainty. By integrating practitioner-led expertise with the institutional-grade workplace and infrastructure backing of the Embassy Group - a pioneer in Indian real estate with over three decades of experience – Embark’s comprehensive service suite from Blueprint to Breakthrough encompasses strategy, operations, talent and workplace solutions, under a single accountable model. Through this synergistic approach, Embark empowers global companies to thrive and scale in India’s vibrant ecosystem while maintaining focus on their core innovation mission.

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Job Summary

We are seeking an experienced IT Operations Manager with 12+ years of experience to lead and manage enterprise IT infrastructure, operations, cybersecurity, and service delivery. The ideal candidate will have strong expertise in managing data center infrastructure, cloud platforms, Microsoft 365, networking, endpoint management, IT procurement, vendor management, Apple macOS support, and ITSM/ITIL processes. The role requires strong leadership, vendor management, customer communication and service delivery expertise.

Key Responsibilities

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Lead and manage the organization's overall IT infrastructure and operations.

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Manage Windows/Linux servers, virtualization, storage, cloud platforms, Microsoft 365, Active Directory, Entra ID, DNS, DHCP, and email services.

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Drive IT service delivery through ITSM and ITIL best practices, including Incident, Problem, Change, Request, Asset, and Configuration Management.

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Manage cybersecurity operations, including SIEM, XDR/EDR, email security, vulnerability management, patching, and threat monitoring.