Project Manager - Mumbai

ROLE: PROJECT MANAGER – IMPLEMENTATION

LOCATION: MUMBAI

ABOUT KAROMI

ManageArtworks (A flagship

product brought to you by Karomi, a leading Enterprise SaaS provider) enables

4000 leading Global and Indian brands. We offer everything to get artwork

projects going & manage every step of the packaging and artwork process.

Companies reach markets faster with our end-end packaging & artwork

management system while achieving 100% compliance.

OVERVIEW

We are looking for an experienced Project

Manager / Onboarding Manager to lead the ManageArtworks implementation project

at our customer's location in Mumbai. The role will serve as the primary point

of contact (SPOC) at the customer site, coordinating closely with customer

stakeholders and liaising with internal teams to ensure successful project

execution and delivery. This is a one-year fixed-term contract opportunity,

which may be extended beyond the initial term based on business requirements.

KEY DELIVERABLES

• Act as the customer-side owner and primary point of contact

(SPOC) for the ManageArtworks implementation, driving the project to successful

completion.

• Collaborate closely with customer stakeholders

and internal teams to ensure effective communication, alignment, and timely

resolution of issues.

•

Facilitate requirements discussions, track action items, and ensure project

deliverables are aligned with business objectives.

• Create, monitor, and drive project plans,

timelines, milestones, dependencies, and risks to ensure ontime delivery.

• Coordinate with cross-functional teams and

follow up on tasks to keep implementation activities progressing as planned.

• Plan and oversee UAT, testing, validation, and

deployment activities, ensuring solutions meet customer requirements and

quality standards.

• Proactively identify, escalate, and resolve

project challenges, risks, and change requests to minimize delivery impact.

• Coordinate and support validation activities,

including IQ (Installation Qualification), OQ (Operational Qualification), and

PQ (Performance Qualification), validation documentation, test execution,

defect tracking, and customer sign-offs in compliance with pharmaceutical

industry requirements.

• Support go-live, user adoption, stakeholder

engagement, and post-implementation stabilization to ensure long-term project

success.

Requirements

KEY REQUIREMENTS

• Bachelor's/Master's degree in Computer Science

or a related field.

• 8-12 years of experience in project management,

implementation, or customer onboarding roles, with proven ownership of

end-to-end delivery.

• Strong customer-facing and stakeholder

management skills, with the ability to effectively coordinate between customers

and internal teams.

• Experience managing SaaS product

implementations; experience in SaaS onboarding projects is an added advantage.

• Excellent communication, problem-solving, and

project coordination skills, with a strong focus on customer success and

quality delivery.