Senior Trade Support Analyst

About BestEx Research

BestEx Research is a financial technology and research firm specializing in building sophisticated execution algorithms and transaction cost modeling tools servicing multiple asset classes. The firm provides its services to performance-demanding hedge funds, CTAs, asset managers, and banks through a traditional electronic broker and in a broker-neutral Software as a Service (SaaS) model.

BestEx Research’s mission is to become the leader in automation and measurement of execution across asset classes globally and significantly reduce transaction costs for our clients.

Its cloud-based platform, Algo Management System (AMS), is the first end-to-end algorithmic trading solution for equities, futures, and foreign exchange that delivers an entire ecosystem around execution algorithms, including transaction cost analysis (TCA), an algo customization tool called Strategy Studio, a trading dashboard, and pre-trade analytics in a single platform. The platform is currently live for US equity and global futures trading.

BestEx Research is disrupting a $100 billion industry by challenging the status quo of stale, black-box solutions from banks and offering next-generation execution algorithms that combine performance improvement with transparency and customization. BestEx Research uses leading-edge technology to support its low-latency, highly scalable research and trading systems with its back end in C++, research libraries in C++/Python and R, and web-based technologies for delivering its front-end platforms.

Visit bestexresearch.com for more information about our mission, products, research, and services.

Why work at BestEx Research?

If you want to help investors reduce their trading costs in an incredibly complex market structure and help create and shape an industry-defining product, then this is an excellent opportunity to join an incredibly talented team of 85+. BestEx Research has almost zero turnover, top notch clients, zero bureaucracy, and a flat organizational structure. It is a true meritocracy, set in a collaborative environment, where every employee is working on extraordinarily interesting projects. Our pay scale and benefits are comparable to top-tier firms in our industry, either in the form of cash compensation or a hybrid cash and equity compensation plan. Employees at BestEx Research have exposure to much more variety in the projects they complete and opportunities for growth than in similar roles at other firms.

Location: Bengaluru, India

Our beautiful Bangalore office is conveniently located in Outer Ring Rd, Bangalore. Amenities include modern work spaces, free parking, recreational games, wellness room, and free meals.

We are searching for a qualified candidate to join our Client Services team. The candidate should have a desire to work in a fast-paced dynamic trading environment. We seek a self-starter that can work independently as well as thrive and contribute to a growing team.

WHAT YOU WILL DO

Provide level 1 trade, system and integration support at the direction of the client services manager. Such responsibilities include, but are not limited to:

• Provide level 1 telephone, chat and email support to clients Proactively monitor execution algorithms and mitigate trading risk
• Troubleshoot system and client connectivity issues
• Develop understanding of execution algorithms and BestEx Research applications and explain them to clients
• Help clients with customization of BestEx Research products
• Perform Transaction Cost Analysis
• Trade support and application-level troubleshooting of orders generated by BestEx Research's execution algorithms
• Perform QA of internal trading tools, algorithms and risk applications and document as needed
• Coordinate application deployment with infrastructure management and software engineering teams
• Work with brokers and vendors to integrate BestEx research's execution algorithms
• Work with brokers and vendors to troubleshoot orders in real time
• Assist in client-onboarding and account creation

WHAT WE ARE LOOKING FOR

• Bachelor's degree or equivalent experience
• Concentrations on Finance, Economics, Mathematics or Computer Science are preferred
• 3+ Years of experience
• Previous financial industry or trading experience a plus
• Good to have knowledge of SQL, Python,
• Professional market understanding of US Equities, Futures and FX
• Knowledge of Networking is a huge plus
• Knowledge of FIX protocol is a huge plus
• Professional, motivated attitude
• Strong interpersonal skills and ability to manage multiple issues in a fast-paced, high-pressured technology environment
• Independent self-starter and a keen attention to detail is a must
• Comfortable with 3am -11am IST (weekly rotational shift)

Why This Role Is Rare

• Exposure to real-time trading systems live in global markets
• Direct mentorship from senior algorithmic trading and software engineering veterans
• Blend of research, systems design, and algorithm development
• Zero red tape, no outsourcing mentality

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