Support Centre Engineer
पद का विवरण
The role involves troubleshooting technical issues, assisting with product installation and configuration, and ensuring timely and effective resolution of customer queries. Strong communication skills and a deep understanding of drilling instrumentation technology are essential.
- Answer incoming calls in a professional and courteous manner.
- Thoroughly document and escalate potential problems via helpdesk support software and phone system.
- Contact on-call based on Standard Operating Procedure
- Perform other work-related tasks as required and as assigned
- Comply with all NOV company and HSE procedures and policies.
- Document and escalate potential problems via helpdesk system
- Use helpdesk, tracking system and website information to ensure all customer data is up to date
- Have an awareness of information security when working on and with customer information
- Monitor and maintain computer systems and complex networks
- Diagnose hardware/software issues
- Degree in Instrumentation, Electronics Engineering or Equivalent
- 3 to 5 years’ experience in a customer support role
- Experience with M/D Totco data acquisition and visualization technologies strongly preferred
- A record of successful resolution of customer support issues as an individual contributor.
- A willingness to dive into customer support and technical issues as part of maintaining the skills necessary to manage and advocate solutions.
- Experience with Zendesk ticketing System.
- Excellent written and oral communication.
- Detail orientated with the ability to provide analytical reports and concise feedback
उल्लिखित कौशल
At NOV, we have a rich history of innovation in the energy sector, having pioneered advancements for over 150 years. Our company is dedicated to providing technology-driven solutions that empower the global energy industry. We understand the critical importance of energy production in modern society, and our engineers and professionals are committed to creating products that enable our customers to produce energy safely and efficiently, all while minimizing their environmental footprint. Our team is part of a global family that emphasizes collaboration and a shared commitment to excellence. By harnessing the collective expertise of thousands of skilled individuals across various regions, we are able to meet the increasingly complex demands of the energy sector. Service is at the core of our philosophy; we prioritize our customers' needs and work diligently to ensure deliverables are met on time and within budget. Innovations in our product lines are geared towards enhancing operational efficiency and supporting the transition towards more sustainable energy practices, which is crucial for meeting future energy demands.
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