System Administrator

We are looking for an IT Helpdesk / Desktop Support Engineer to provide first-level technical support to end users in a Windows-based environment. The role will involve troubleshooting hardware, software, login, network, and system-related issues, along with user account management through Active Directory.

Key Responsibilities

· Provide first-level technical support to end-users via phone, email, or in person.

· Create, modify, and disable user accounts in Active Directory.

• Create, modify, and manage Security Groups based on business requirements.
• Manage Email/Distribution Groups, including membership updates and access changes.
• Perform Vulnerability Management, including reviewing and remediating vulnerabilities across all severity levels.

· Troubleshoot and resolve issues within a Windows domain environment, including login problems, profile issues, and network connectivity.

· Support patch management on laptops using Microsoft Software Center.

· Install, configure, and maintain software and hardware for end-users.

· Assist with system updates, software installations, and antivirus checks.

· Maintain documentation for IT procedures, support tickets, and troubleshooting steps.

· Coordinate with higher-level IT staff or vendors when necessary.

· Ensure timely resolution of incidents and requests, following SLAs.

· Educate users on best practices and basic IT procedures.

Required Skills and

Qualifications

· 2+ years of experience in an IT helpdesk or desktop support role.

· Proficiency in Active Directory (user account creation, password reset, group policy basics).

· Strong understanding of Windows domain environments.

· Experience using Software Center for patching and application deployment.

· Knowledge of Windows 11 operating systems.

· Familiarity with ticketing systems like ServiceNow, Jira, or similar.

· Good troubleshooting and communication skills.

· Ability to work independently and as part of a team.

Educational

Qualifications

· BE / B.Tech (Computer Science, IT, or related field)

· MCA (Master of Computer Applications)

· BSc / MSc in Computer Science or Information Technology

Preferred Qualifications (Optional):

· CompTIA A+ / Network+ / Microsoft certifications (MTA, MD-100, etc.)

· Basic networking knowledge (IP, DNS, DHCP)

Work Schedule:

· Shift-based role (rotational shifts during the day)

· Saturday and Sunday shifts are compulsory (UK time)

· Two days off per week (compensatory)

· No night shifts

Who we are

Glencore is one of the world’s largest global diversified natural resource companies and a major producer and marketer of more than 60 commodities. Through a network of assets, customers and suppliers that spans the globe, we produce, process, recycle, source, market and distribute the commodities that advance everyday life.

With over 140,000 employees and contractors and a strong footprint in over 30 countries in both established and emerging regions for natural resources, our marketing and industrial activities are supported by a global network of offices.

Glencore’s customers are principally industrial consumers, such as those in the automotive, steel, power generation, battery manufacturing and oil sectors. We also provide financing, logistics and other services to producers and consumers of commodities.

Important information

This material does not purport to contain all of the information you may wish to consider. For further important information, including in connection with forward-looking statements and other cautionary information, refer to the Important notice section of Glencore’s 2025 Annual Report, which is available at glencore.com/publications. By their nature, forward-looking statements involve known and unknown risks, uncertainties and other factors which may cause actual results, performance or achievements to differ materially from any future events, results, performance, achievements or other outcomes expressed or implied by such forward-looking statements. This document does not constitute or form part of any offer or invitation to sell or issue, or any solicitation of any offer to purchase or subscribe for any securities.

Other information

The companies in which Glencore plc directly and indirectly has an interest are separate and distinct legal entities. In this document, “Glencore”, “Glencore group” and “Group” are used for convenience only where references are made to Glencore plc and its subsidiaries in general. These collective expressions are used for ease of reference only and do not imply any other relationship between the companies. Likewise, the words “we”, “us” and “our” are also used to refer collectively to members of the Group or to those who work for them. These expressions are also used where no useful purpose is served by identifying the particular company or companies.

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